Healthcare Helpline Advisor – Inbound Support & Scheduling

Circle Health Group; Glasgow; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Discounts

Family Friendly policies

Life insurance

Staff wellbeing resources

Employee recognition programmes

Training and development

Job summary

Circle Health Group in Glasgow is seeking a Helpline Advisor to join the National Enquiry Centre. The role is full-time (37.5 hours) with a permanent contract, offering a salary around £24,947 per year.

You will handle inbound enquiries via phone, email and web platforms, use CHG systems to manage appointments, and liaise with consultants and staff to ensure excellent customer experience. A flexible shift pattern is required.

Qualifications

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
• Proficient in the use of a PC, including the use of software and systems
• Previous experience working in customer service or sales roles

Responsibilities

• Handle high volume inbound enquiries via telephone, email and web-based platforms from a variety of key stakeholders
• Consistently meet all key performance indicators
• Use multiple CHG systems to book, re-schedule and cancel appointments
• Liaise with Consultants, medical secretaries and CHG hospital staff to meet the customer’s needs and provide the best customer experience
• Demonstrate excellent attention to detail to accurately record data across multiple CRM systems to record all interactions
• Outbound calls to patients and other key stakeholders will be required to convert enquiries

Skills

Customer service

PC proficiency

GCSE Maths & English

Education

Maths & English GCSE (A-C)

Job description

Circle Health Group in Glasgow is seeking a Helpline Advisor to join the National Enquiry Centre. The role is full-time (37.5 hours) with a permanent contract, offering a salary around £24,947 per year.

You will handle inbound enquiries via phone, email and web platforms, use CHG systems to manage appointments, and liaise with consultants and staff to ensure excellent customer experience. A flexible shift pattern is required.