Helpline Advisor

Circle Health Group; Glasgow; Hybrid; GBP 24,000 - 26,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private healthcare scheme

Friends & family hospital discounts

Family friendly policies

Life insurance

Wellbeing resources

Job summary

Circle National Enquiry Centre in Glasgow is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics. We have an opportunity for a Helpline Advisor to join their team, based in Glasgow on a 37.5 hour per week, permanent contract with a flexible shift pattern.

Key duties include handling high volume inbound enquiries via phone, email and web platforms, using CHG systems to manage appointments, and liaising with consultants

Qualifications

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence.
• Proficient in the use of a PC, including the use of software and systems.
• Previous experience working in customer service or sales roles.

Responsibilities

• Handle high volume inbound enquiries via telephone, email and web-based platforms from a variety of key stakeholders
• Consistently meet all key performance indicators
• Use multiple CHG systems to book, re-schedule and cancel appointments
• Liaise with Consultants, medical secretaries and CHG hospital staff to meet the customer’s needs and provide the best customer experience
• Demonstrate excellent attention to detail to accurately record data across multiple CRM systems to record all interactions
• Outbound calls to patients and other key stakeholders will be required to convert enquiries

Skills

Customer service experience

Sales experience

PC proficiency

Education

GCSE Maths & English A-C or equivalent

Tools

CRM systems

Job description

Helpline Advisor
National Enquiry Centre - Glasgow
37.5 Hours & Permanent
Salary: £24,947.00 per year

Circle National Enquiry Centre in Glasgowis part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Helpline Advisor to join their team of staff.

This is a full time role for 37.5 hours a week. The role holder will be required tocover a flexible shift pattern.

Duties of this role include:

Handle high volume inbound enquiries via telephone, email and web-based platforms from a variety of key stakeholders

Consistently meet all key performance indicators

Use multiple CHG systems to book, re-schedule and cancel appointments

Liaise with Consultants, medical secretaries and CHG hospital staff to meet the customer’s needs and provide the best customer experience

Demonstrate excellent attention to detail to accurately record data across multiple CRM systems to record all interactions

Outbound calls to patients and other key stakeholders will be required to convert enquiries

Applicants should meet the following criteria:

Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence

Proficient in the use of a PC, including the use of software and systems

Previous experience working in customer service or sales roles

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

25 days holiday per year + bank holidays, increasing to 30 days with service

Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions

Friends & Family Hospital Discounts

Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay

Non-contributory life insurance

Staff engagement hub with access to discounts and extensive rewards and voluntary benefits

Access to resources, tools and services to support your wellbeing

Employee recognition programmes

Industry leading training and development opportunities

…and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.