Patient Helpdesk & Payments Advisor

Circle Health Group; Cheadle; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private Healthcare Scheme

Family friendly policies

Life insurance

Staff rewards and wellbeing

Job summary

Circle Health Group is seeking a Business Services Associate to join the Patient Helpdesk in Cheadle. This full-time, 37.5-hour role handles patient invoice queries by phone and email, delivering high-quality service and coordinating with internal teams.

The position requires strong numeric and data skills, experience with Excel and financial systems, and a commitment to accuracy and process improvement within the Credit Control function.

Qualifications

• This role requires strong customer service and data handling abilities.
• Experience using financial systems and Microsoft Excel at a basic to intermediate level.
• Good numerical, analytical and literacy skills with attention to detail.

Responsibilities

• Handle inbound calls on patient payments and queries related to invoices.
• Provide excellent customer service while managing a high volume of enquiries.
• Liaise with internal and external teams to resolve patient invoice queries.
• Follow up on queries by telephone or email.
• Maintain positive relationships across Business Services and finance.
• Ensure compliance with statutory obligations and company policies.
• Support continuous improvement to Credit Control processes.
• Complete all role-related training and ad-hoc tasks.

Skills

Customer service

Excel

Data entry

Interpersonal skills

Education

GCSE Maths and English

Tools

Financial systems

Job description

Circle Health Group is seeking a Business Services Associate to join the Patient Helpdesk in Cheadle. This full-time, 37.5-hour role handles patient invoice queries by phone and email, delivering high-quality service and coordinating with internal teams.

The position requires strong numeric and data skills, experience with Excel and financial systems, and a commitment to accuracy and process improvement within the Credit Control function.