Hospital Admin Clerk – Patient Booking & Records

The Methodist Church in Britain; St Asaph; Vor Ort; GBP 18.000 - 24.000; Vollzeit

Zusammenfassung

Glan Clwyd hospital is seeking an Office Clerk to support the Medical Records Department. You will retrieve case notes across the site, arrange and dispatch clinic letters to GP surgeries, and book patients to meet access targets while maintaining confidentiality and a patient‑centric service.

The role requires prior customer service experience in an office environment, solid general education and an NVQ 2 or equivalent, with Welsh language ability desirable but not essential.

Qualifikationen

• Good standard of general education.
• NVQ 2 or equivalent.
• Awareness of patient confidentiality.

Aufgaben

• Obtain case notes for the Department from locations across Glan Clwyd's site, including the Medical Records Department.
• Book patients in line with local and national access targets, using initiative in complex situations.
• Organise clinic letters and distribute them to relevant GP surgeries.
• Support team members in delivering access targets and a patient-focused booking service.
• Provide a professional, efficient and effective administrative service for the Department.

Kenntnisse

Data Protection Act knowledge

Communication skills (written, verbal,

Computer literacy

Organisation & initiative

Time management / deadlines

Welsh language ability

Ausbildung

NVQ 2 or equivalent

Tools

WPAS

RADIS

TPATH

PAS

Microsoft Office

Jobbeschreibung

Glan Clwyd hospital is seeking an Office Clerk to support the Medical Records Department. You will retrieve case notes across the site, arrange and dispatch clinic letters to GP surgeries, and book patients to meet access targets while maintaining confidentiality and a patient‑centric service.

The role requires prior customer service experience in an office environment, solid general education and an NVQ 2 or equivalent, with Welsh language ability desirable but not essential.