Bank Receptionist

Medical Imaging Partnership; Swansea; Remote; GBP 12,000 - 17,000; Part time

Job summary

Medical Imaging Partnership is looking for a Bank Receptionist to support Swansea University's Clinical Imaging Facility. You will greet patients, manage check-ins on the RIS, and guide visitors through arrival steps with a focus on a smooth patient journey.

The role requires strong communication, excellent customer service, and the ability to coordinate appointments while maintaining confidentiality and a welcoming reception area.

Responsibilities

• Welcome patients and visitors; complete check-in on the RIS.
• Answer phone calls promptly and professionally.
• Schedule and rebook appointments across diagnostic modalities.
• Coordinate daily arrivals and liaise with clinical teams on delays.
• Maintain a clean, welcoming reception area.

Skills

Customer service

Communication

Multitasking

Attention to detail

Tools

RIS

Job description

# Bank ReceptionistJob ReferenceMIP116LocationSwanseaFunctionAdmin (including centre management)StatusFlexibleJob TypeCasual### More detailsRole Purpose The Receptionist acts as the primary point of contact for all patients and visitors at the Swansea University Clinical Imaging Facility. This position manages patient check-ins, appointment scheduling, phone inquiries, and core administrative workflows to deliver a welcoming experience and ensure a seamless patient journey. The post holder maintains strict patient confidentiality (Data Protection/GDPR) and adheres to company guidelines and operational standards. Role Responsibilities Patient Reception & Customer Experience: • Welcome patients, visitors, and contractors upon arrival, completing accurate check-in procedures on the Radiology Information System (RIS). • Provide clear, reassuring guidance regarding appointment arrival steps, wait times, and clinic navigation. • Maintain a clean, professional, and welcoming reception area and waiting room environment. Appointment Management & Scheduling: • Manage inbound and outbound phone calls, handling inquiries promptly and professionally. • Schedule and rebook patient appointments across diagnostic modalities to ensure efficient patient flow. • Coordinate daily patient arrivals and liaise with clinical teams regarding delays or schedule changes