Healthcare Customer Service Advisor

Michael Page Legal; York and North Yorkshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable healthcare business in York is seeking a Healthcare Customer Service Advisor. This role involves supporting members, processing claims, and handling queries primarily over the phone. Candidates should have experience in customer service, possess excellent communication skills, and a caring attitude. Offering a salary of £26,000+, full training, and a structured career path, this position provides a fantastic opportunity for growth with a supportive team environment.

Benefits

Salary of £26,000+

Full training provided

Structured career path

Free gym on site

Generous holiday allowance

Discounts at major retailers

Excellent benefits package

Regular socials and events

Qualifications

• Previous experience in customer service from retail, hospitality, or care.
• Ability to manage difficult conversations with empathy.
• Comfortable in fast-paced work environments.

Responsibilities

• Support members with a range of queries related to their services.
• Process claims and gather necessary information.
• Book appointments with healthcare professionals.

Skills

Customer service experience

Confident telephone manner

Excellent communication skills

Caring and empathetic nature

Resilience

Positive can-do attitude

Team player

Job description

Client Details

Are you experienced within customer services and looking to further your career?

Do you currently work in hospitality or retail and would like to get into an office based role?

Would you like to join a fun and dynamic team where you will be provided the best training and progression opportunities?

Then we would love to hear from you!

Description

As a Healthcare Customer Service Advisor you will be supporting members with a range of queries in relation to their services they have with the business.

The role will be extremely varied including processing of claims and gathering all necessary information alongside booking appointments with healthcare professionals and providing updates ensuring excellent guidance to members during their healthcare enquiry.

You will be mainly corresponding with customers over the telephone this will be inbound and outbound calls and will communicate over email and occasionally other platforms if required.

If you are passionate about helping and supporting customers want to join an exceptional business in York which will invest in you from day please apply now!

Profile

• Previous customer service experience this could be from a range of backgrounds such as retail and hospitality and care
• A confident telephone manner and excellent communication skills
• A caring and empathetic nature and able to deal with occasionally difficult conversations
• Resilience and a positive can do attitude
• Able to work in a fast paced environment
• An excellent team player

Job Offer

• Salary of £26000+
• Reputable healthcare business
• Central location in York
• Full training provided
• Structured career path in place
• Superb offices and facilities
• Excellent benefits package
• Generous holiday allowance and option to buy and sell
• Free gym on site
• Hybrid working
• Discounts of all major retailors
• No shift patterns or weekends
• Monday to Friday 9am-5pm
• Excellent team and culture
• Regular socials and events
• Opportunity to participate in community and charity based projects
• Immediate interview