Healthcare Booking Clerk – Patient Services & Admin

Royal Devon And Exeter Nhs Foundation Trust; Exeter; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

NHS Pension scheme

Cycle to work scheme

Car lease schemes

Staff discounts

Onsite nursery (OFSTED Outstanding)

Job summary

Royal Devon and Exeter NHS Foundation Trust seeks a Booking Clerk for the busy Central Booking team. The successful candidate will handle telephone enquiries from the public, provide administrative support, and maintain professional, sensitive patient interactions in a fast-paced hospital setting.

Based at Osprey House in Sowton opposite the Nightingale hospital, two positions are available. Full training will be provided, with opportunities to develop within the department and support from team

Qualifications

• Strong administrative background relevant to the role.
• Experience working with IT systems.
• Experience in hospital or healthcare environment advantageous.
• Excellent telephone manner and professional patient interactions.

Responsibilities

• Handle telephone enquiries from members of the public daily.
• Provide administrative support to the Central Booking team.
• Work in a fast-paced hospital environment and adapt to changing needs.
• Deliver professional, polite and sensitive patient interactions.

Skills

Communication skills

Customer service

Telephone etiquette

IT systems proficiency

Teamworking

Tools

Microsoft Office

Job description

Royal Devon and Exeter NHS Foundation Trust seeks a Booking Clerk for the busy Central Booking team. The successful candidate will handle telephone enquiries from the public, provide administrative support, and maintain professional, sensitive patient interactions in a fast-paced hospital setting.

Based at Osprey House in Sowton opposite the Nightingale hospital, two positions are available. Full training will be provided, with opportunities to develop within the department and support from team