Booking Officer (Internal Only)

Royal Devon; Barnstaple; Hybrid; GBP 33,000 - 34,000; Full time

Benefits offered by this job

NHS Pension

Blue Light Card

Salary sacrifice options (nursery on -

Car lease schemes

Cycle to work

Job summary

Royal Devon invites applications for an internal booking coordinator role within Booked Admissions. You will coordinate administration and scheduling, register patients on waiting lists, book pre-operative assessments, and schedule treatments or tests under supervision.

You will be the one-stop booking coordinator, greeting patients and discussing availability and choices. Royal Devon offers generous leave, occupational health support, NHS pension, flexible working, and staff discounts.

Responsibilities

• Coordinate and undertake the full range of administration and scheduling processes for Booked Admissions
• Register patients on waiting lists and book pre-operative assessments
• Schedule treatments and/or diagnostic tests under supervision of senior booking officers
• Act as one-stop booking coordinator, greeting patients and discussing availability and choice

Skills

Coordination

Administrative skills

Communication

Job description

The post holder will be responsible for co-ordinating and undertaking the full range of administration and scheduling processes for Booked Admissions in accordance with Trust Waiting List, Patient Access Policy and JAG (Joint Advisory Group) Accreditation standards.

This will include the registration of patients on to appropriate waiting list, booking pre-operative assessment and scheduling treatments under the supervision of senior booking officers and lead officer as necessary.

The post holder will also undertake role of one stop booking co-ordinator, greeting patients and discussing availability and choice

About the Role

More detail about the role

The post holder will be responsible for co-ordinating and undertaking the full range of administration and scheduling processes for Booked Admissions in accordance with Trust Waiting List, Patient Access Policy and JAG (Joint Advisory Group) Accreditation standards.

This will include the registration of patients on to appropriate waiting lists, booking pre-operative assessment appointments and scheduling treatments and/or diagnostic tests under the supervision of senior booking officers and lead officer as necessary.

The post holder will also undertake the role of one stop booking co-ordinator, greeting patients and discussing availability and choice.

This is an internal vacancy for Royal Devon employees, therefore Bank workers are currently not eligible to apply for this vacancy.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation TrustandNorthern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do,

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme

These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.

• Salary Band 3: £25,760 - £27,476 per annum pro rata
• Frequency Annual
• Vacancy Reference 185-232-14593
• Contract Type Permanent
• Closing Date 9 November, 2026
• Job Category Administration