Booking Clerk- Central Booking Team (Internal Only)

Royal Devon And Exeter Nhs Foundation Trust; Exeter; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

NHS Pension scheme

Cycle to work scheme

Car lease schemes

Staff discounts

Onsite nursery (OFSTED Outstanding)

Job summary

Royal Devon and Exeter NHS Foundation Trust seeks a Booking Clerk for the busy Central Booking team. The successful candidate will handle telephone enquiries from the public, provide administrative support, and maintain professional, sensitive patient interactions in a fast-paced hospital setting.

Based at Osprey House in Sowton opposite the Nightingale hospital, two positions are available. Full training will be provided, with opportunities to develop within the department and support from team

Qualifications

• Strong administrative background relevant to the role.
• Experience working with IT systems.
• Experience in hospital or healthcare environment advantageous.
• Excellent telephone manner and professional patient interactions.

Responsibilities

• Handle telephone enquiries from members of the public daily.
• Provide administrative support to the Central Booking team.
• Work in a fast-paced hospital environment and adapt to changing needs.
• Deliver professional, polite and sensitive patient interactions.

Skills

Communication skills

Customer service

Telephone etiquette

IT systems proficiency

Teamworking

Tools

Microsoft Office

Job description

Role Summary

We are seeking a dynamic individual to join our busy and fast paced department. You must demonstrate excellent organisational and communication skills along with outstanding customer service, and have experience of working with IT systems.

The Central Booking Team is a very busy department with an expanding service where admin plays a crucial role. You will be dealing with members of the public on the telephone on a daily basis. This role is based at Osprey House in Sowton opposite the Nightingale hospital.

About the Role

More detail about the role

We’re looking for a motivated and enthusiastic individual to join our busy and dynamic Central Booking team as a Booking Clerk. The successful candidate will have excellent communication and interpersonal skills, the ability to work well under pressure, and confidence in using their own initiative within a fast-paced environment.

You should have a strong administrative background relevant to the role and be adaptable, reliable, and an effective team player. Previous experience within a hospital or healthcare environment, along with knowledge of medical terminology, would be advantageous.

The role requires an excellent telephone manner and proven experience dealing with patients professionally and sensitively. Strong IT skills, flexibility, and the ability to adapt to changing departmental needs are essential. Full training and ongoing support will be provided by experienced team leaders to help you develop within the role and feel confident in your responsibilities.

Our team is made up of dedicated, patient-focused individuals who are organised, detail-oriented, and committed to delivering excellent service. We value strong teamwork, problem-solving abilities, and a positive approach to supporting patients and colleagues alike.

If you feel you have the skills and qualities to succeed in this challenging yet rewarding role, we would be delighted to hear from you. Visits to the department are welcomed and encouraged — please contact the Team Leaders using the details provided in this advert.

Please note, there are two positions available.

Working hours per week.0-0 Monday- Friday

Interview Date: To be confirmed

For further information please contact: The Team Leaders -Central Booking Team via email :

This is an internal vacancy for Royal Devon employees, therefore Bank workers are currently not eligible to apply for this vacancy.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over , staff, making us the largest employer in Devon. Our core services, which we provide to more than , people, cover more than 2, square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Benefits

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with days paid annual leave (plus bank holidays), rising to days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme

These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.