Slot Administrator- Central Booking Team (Internal Only)

Royal Devon And Exeter Nhs Foundation Trust; Exeter; On-site; GBP 21,000 - 27,000; Part time

Benefits offered by this job

NHS Pension scheme

Car lease schemes

Cycle to work

Staff discounts

Flexible working

Job summary

Royal Devon University Healthcare NHS Foundation Trust is seeking a Slot Administrator to join the Central Booking Team in Exeter. The role involves handling public telephone inquiries, delivering excellent customer service, and providing robust administrative support in a fast-paced hospital environment.

The successful candidate will need strong IT skills, good communication, and the ability to work well in a team with initiative and reliability.

Qualifications

• Excellent organisational and communication skills.
• Experience of working with IT systems.
• Experience dealing with patients on the telephone.
• Administrative background; hospital environment knowledge desirable.

Responsibilities

• Handle public telephone inquiries as part of the Central Booking Team.
• Provide high quality administrative support in a busy hospital setting.
• Use IT systems efficiently to manage bookings and records.
• Work as part of a busy team and adapt to changing needs.

Skills

Organisational skills

Communication skills

Telephone handling

IT systems experience

Tools

Microsoft Office

Job description

Role Summary

We are seeking a dynamic individual to join our busy and fast paced department. You must demonstrate excellent organisational and communication skills along with outstanding customer service, and have experience of working with IT systems.

The Central Booking Team is a very busy department with an expanding service where admin plays a crucial role. You will be dealing with members of the public on the telephone on a daily basis. This role is based at Osprey House in Sowton opposite the Nightingale Hospital.

About the Role

More detail about the role

We are looking for someone who enjoys working as part of a busy and vibrant team to join us in the Central Booking team as a Slot Administrator. The successful candidate must be highly motivated with excellent communication skills, an ability to use your own initiative and work well under pressure.

You will have experience of a strong administration background relating to the job description. You will need to be adaptable, reliable and an excellent team member. Knowledge of working in a hospital environment and medical terminology is desirable.

You will have excellent communication and interpersonal skills, and proven experience in dealing with patients on the telephone. You will be flexible and adaptable with excellent IT skills.

You will need to enjoy the challenge of working as part of a busy team yet have the ability to use your own initiative to meet the changing needs of the department.

Our team is made up of dedicated, patient focused individuals, who communicate well and have great interpersonal skills. They’re organised problem solvers with strong attention to detail.

Working Pattern: Four Days per week - Mondays are required.

Interview Date: To Be Confirmed

Please note, this is an internal vacancy for Royal Devon employees, therefore Bank workers are currently not eligible to apply for this vacancy.

For further information please contact: The Central Booking Team onAs an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over , staff, making us the largest employer in Devon. Our core services, which we provide to more than , people, cover more than 2, square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Benefits

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with days paid annual leave (plus bank holidays), rising to days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme

These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.