Healthcare Assistant

Primary Care Careers; Norwich; On-site; GBP 20,000 - 26,000; Full time

Job summary

The Humbleyard Practice is seeking an experienced healthcare assistant to support our nursing team. The role is offered on a full-time or part-time basis and may require travel between our three Norwich-area sites to assist the nursing team.

Key duties include phlebotomy, ECGs, urine testing, specimen handling, health interviews, and referrals. We encourage involvement in health promotion activities and ensuring patient privacy and dignity at all times.

Qualifications

• Strong clinical skills and safe patient care.
• Excellent verbal and written communication with patients.
• Ability to work independently and prioritise own workload.
• Comfortable working as part of a multi-disciplinary team.
• Good organisation and time management for busy primary care settings.

Responsibilities

• Perform phlebotomy and venous/INR near patient testing.
• Conduct urine testing and sample handling per protocol.
• Obtain specimens and dispatch to the lab.
• Perform ECGs and blood pressure monitoring.
• Carry out health interviews for new registrations and other patients.
• Make appropriate referrals to doctors and health/social care professionals.
• Support health promotion activities and lifestyle guidance.
• Maintain stock and cleanliness of examination spaces.

Skills

Strong clinical skills

Patient-facing communication

Independent working

Teamwork

Time management

Education

Level 3 Diploma in Health and Social Care

Phlebotomy/venepuncture qualification (desirable)

Job description

The Humbleyard Practice is looking to welcome an experienced healthcare assistant into our practice to support our nursing team. The role is offered on either a full-time or part-time basis. It should be noted that healthcare assistants may be required to treat patients at any of the three practice sites, when required.

Main duties of the job

Phlebotomy, for both venous and INR near patient testing

Urine testing, urinalysis and submitting samples to the laboratory following the practice protocol.

Obtaining of specimens, ensuring their maintenance under correct conditions and despatch

Performing ECGs

To promote the health and wellbeing of individual patients through

Carrying out health interviews for patients newly registered with the practice and others as required

Making appropriate referrals to doctors and other health and social service professionals

Assisting in the development of health promotion activities for groups of patients e.g. promotion of a healthy lifestyle through smoking cessation, diet and exercise.

BMI monitoring weight monitoring and lifestyle advice

Any other procedures as deemed reasonably within the scope of the post

Deal with patient queries and problems with referral to doctor if necessary.

Blood sugar measurement

24hr BP monitoring and inputting data from home blood pressure monitoring

Diabetic foot checks

To be familiar with and comply with the practices policies, procedures and current legislation.

To recognise the patients right to privacy, dignity and confidentiality, showing due regard for the patients property

To prepare consulting rooms and maintain stocks of examination instruments and specimen collection materials, and other clinical supplies, including cleaning of any storage space for the same e.g. clinical trolleys

About us

At The Humbleyard Practice, we are a large, semi-rural, dispensing healthcare provider offering exceptional care with compassion, professionalism, and integrity. Serving a fast-growing patient population of over 22,500 across three sites, we are dedicated to meeting the diverse needs of our patients and their families. Our surgeries are located at: Cringleford Surgery, Cantley Lane, Cringleford, Norwich, NR4 6TA Hethersett Surgery, Great Melton Road, Hethersett, Norwich, NR9 3AB Mulbarton Surgery, The Common, Mulbarton, Norwich, NR14 8JG As a research and GP training practice, we pride ourselves on continuous development and providing the best care possible to our patients. We are committed to fostering a culture of compassion, kindness, and professionalism within our team, and we actively support personal and professional growth.

Experience

• Strong clinical skills;
• Confidence and competence in all HCA duties required for the post;
• Experience within primary care and/or healthcare setting;
• Excellent patient-facing communication and interpersonal skills;
• Consistently confidential manner as well as a compassionate and respectful approach, placing a high value on the dignity of patients, relatives, carers and colleagues;
• Ability to work independently and determine own workload priorities as well as working as part of a multi-disciplinary team;
• Strong organisational and time management skills.

Qualifications

• Level 3 Diploma in Health and Social Care or equivalent
• Ideally a qualification in phlebotomy/venepuncture

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experience- depending on experience