Healthcare Assistant

West Suffolk Clinical Commissioning Group; Norwich; On-site; GBP 20,000 - 23,000; Full time

Job summary

The Humbleyard Practice is looking for an experienced healthcare assistant to support our nursing team across three Norwich sites. This is a full-time role at 37.5 hours per week.

Main duties include phlebotomy, blood pressure checks, urine testing, ECGs, health interviews for new registrations, referrals to doctors, and assisting in health promotion activities. We seek candidates with a Level 3 Diploma in Health and Social Care (phlebotomy qualification preferred), strong clinical and

Qualifications

• Level 3 Diploma in Health and Social Care (or equivalent).
• Phlebotomy/venepuncture qualification preferred.
• Strong clinical skills and patient-facing abilities.
• Experience in primary care or healthcare setting.
• Excellent communication and interpersonal skills.
• Respectful, confidential approach to patients and colleagues.
• Ability to work independently and in a multi-disciplinary team.
• Good organisational and time management skills.

Responsibilities

• Perform phlebotomy and near-patient testing.
• Take blood pressure, urine tests and handle samples.
• Promote health and wellbeing and health promotion activities.
• Undertake health interviews for new registrations.
• Refer patients to doctors and other professionals.
• Maintain stock, clean equipment and prepare rooms.
• Assist in training and adapt as needed.
• Deal with patient queries and route to doctor if necessary.

Skills

Phlebotomy

Clinical skills

Communication

Primary care experience

Confidentiality

Teamwork

Time management

Education

Level 3 Diploma in Health and Social Care

Job description

About the Role

The Humbleyard Practice is looking to welcome an experienced healthcare assistant into our practice to support our nursing team. The role is full-time position for 37.5 hours per week.

It should be noted that healthcare assistants may be required to treat patients at any of the three practice sites, when required.

The main duties include:

• Phlebotomy, for both venous and INR near patient testing
• Blood pressure checks
• Urine testing, urinalysis and submitting samples to the laboratory following the practice protocol.
• Obtaining of specimens, ensuring their maintenance under correct conditions and despatch
• Performing ECG's
• To promote the health and wellbeing of individual patients through
• Carrying out health interviews for patients newly registered with the practice and others as required
• Making appropriate referrals to doctors and other health and social service professionals
• Assisting in the development of health promotion activities for groups of patients e.g. promotion of a healthy lifestyle through smoking cessation, diet and exercise.
• BMI monitoring - weight monitoring and lifestyle advice
• Any other procedures as deemed reasonably within the scope of the post
• Deal with patient queries and problems with referral to doctor if necessary.
• Blood sugar measurement
• 24hr BP monitoring and inputting data from home blood pressure monitoring
• Diabetic foot checks
• To be familiar with and comply with the practice's policies, procedures and current legislation.
• To recognise the patient's right to privacy, dignity and confidentiality, showing due regard for the patient's property
• To prepare consulting rooms and maintain stocks of examination instruments and specimen collection materials, and other clinical supplies, including cleaning of any storage space for the same e.g. clinical trolleys
• Clean clinical equipment in consulting and treatment rooms.
• Dispose of and replace sharps boxes
• To ensure that specimens brought in by patients or taken by doctors and nurses are ready for collection by pathology services and are stored correctly whilst awaiting collection.
• To assist in the ordering, storing and maintenance of equipment used in the practice, including clinical supplies and non-clinical supplies
• Prepare equipment for patient consultation where necessary.
• Clean and tidy cupboards and work surfaces.
• Other duties that may reasonably be required to cover the absence of other phlebotomists
• Undertake any training that may be necessary to carry out duties and responsibilities efficiently or to keep up to date with working patterns and technology.

About the Candidate

The healthcare assistant role within general practice can be very different to the role within other settings and as such we will only consider applications from those with previous primary care experience. All applicants should ensure that they live within reasonable commuting distance.

If you are a qualified and experienced healthcare assistant looking for a fresh and exciting new career, we would love to hear from you.

You will have the following skills and qualifications:

• Level 3 Diploma in Health and Social Care or equivalent;
• Ideally a qualification in phlebotomy/venepuncture;
• Strong clinical skills;
• Confidence and competence in all HCA duties required for the post;
• Experience within primary care and/or healthcare setting;
• Excellent patient-facing communication and interpersonal skills;
• Consistently confidential manner as well as a compassionate and respectful approach, placing a high value on the dignity of patients, relatives, carers and colleagues;
• Ability to work independently and determine own workload priorities as well as working as part of a multi-disciplinary team;
• Strong organisational and time management skills.

About Us

At The Humbleyard Practice, we are a large, semi-rural, dispensing healthcare provider offering exceptional care with compassion, professionalism, and integrity. Serving a fast-growing patient population of over 22,500 across three sites, we are dedicated to meeting the diverse needs of our patients and their families.

Our surgeries are located at:

• Cringleford Surgery, Cantley Lane, Cringleford, Norwich, NR4 6TA
• Hethersett Surgery, Great Melton Road, Hethersett, Norwich, NR9 3AB
• Mulbarton Surgery, The Common, Mulbarton, Norwich, NR14 8JG

As a research and GP training practice, we pride ourselves on continuous development and providing the best care possible to our patients. We are committed to fostering a culture of compassion, kindness, and professionalism within our team, and we actively support personal and professional growth.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.