Healthcare Assistant

Hampton Medical Centre; Greater London; On-site; GBP 14,000 - 17,000; Part time

Job summary

Hampton Medical Centre in London is seeking a friendly Healthcare Assistant to join our busy GP Practice team. You will provide high-quality clinical support to the multidisciplinary team, delivering compassionate, patient-centred care and assisting with a range of routine clinical tasks within your competence.

Working under supervision, you will measure vitals, assist with clinics including venepuncture, ECGs and health checks, carry out phlebotomy where trained, and help with administration,

Qualifications

• Experience in an administrative or customer service role.
• Experience in a healthcare environment or willingness to undertake HCA training.
• Good IT skills and experience using Microsoft Office applications.
• Excellent communication and interpersonal skills.
• Ability to prioritise workload and work under pressure.
• Understanding of confidentiality and data protection requirements.
• Ability to work independently and as part of a multidisciplinary team.
• The part-time position is 24hrs per week, 3 x 8hr days including a late Thursday evening (until 8:30pm).
• Previous experience working in a GP practice or primary care setting.
• Venepuncture competency and ECG competency.
• Experience using GP clinical systems (such as EMIS Web or SystmOne).
• Knowledge of NHS administrative procedures and QOF.

Responsibilities

• Measure and record vital signs including blood pressure, height, weight, BMI, pulse, temperature and oxygen saturation.
• Perform venepuncture (where trained and competent).
• Support NHS Health Check observations and screening programmes.
• Carry out ECG recordings and 24-hour blood pressure monitoring when trained.
• Phlebotomy duties and handling blood results per policy.
• Assist with diabetic clinics, health promotion and lifestyle advice.
• Carry out new patient checks and maintain infection prevention procedures.
• Prepare clinical rooms and equipment; decontaminate and stock supplies.
• Chaperone patients during examinations and liaise with clinical staff.
• Maintain confidentiality and document all clinical activities.

Skills

Venepuncture competency

ECG competency

GP systems EMIS/SystmOne

IT skills

Excellent communication

Confidentiality & data protection

Teamwork

Prioritisation

Education

GCSE English & Maths

NVQ Health & Social Care

Care Certificate

Job description

Weare seeking a friendly, organised, and reliable Healthcare Assistant to joinour busy GP Practice team. To provide high-quality clinical assistance to themultidisciplinary team; delivering safe, compassionate, and patient-centredcare. The post holder will undertake delegated clinical tasks within theirscope of competence, supporting the delivery of effective primary care services.

Main duties of the job

Workingunder the direction and supervision of a registered nurse or GP:

Measure and record: bloodpressure, height andweight Body MassIndex (BMI), pulse andrespiratory rate, temperature, oxygensaturation

Perform venepuncture (where trained andcompetent).

Undertake NHS Health Check observations andsupport screening programmes.

Carry out ECG recordings (where trained) and 24hour blood pressure monitors for patients.

Perform urinalysis and prepare patient specimensfor laboratory collection.

Support wound care and dressing clinics asdelegated.

Assist with Diabetic Clinics (where trained andcompetent).

Assist with health promotion and lifestyleadvice.

Carry out new patient checks.

Carry out phlebotomy duties, including dealingwith incoming blood results according to Practice policy.

INR Clinics, home visits INR monitoring forhousebound patients.

Prepare clinical rooms and equipment before andafter clinics.

Clean and decontaminate equipment in accordancewith infection prevention and control procedures.

Monitor and replenish clinical stock andsupplies.

Chaperone patients during examinations whereappropriate.

Report abnormalities or concerns promptly to thesupervising clinician.

About us

The successful candidate will be part of a supportive and professional team committed to delivering high-quality patient care, with opportunities for training and ongoing development.

Ourpractice is situated in Hampton a leafy London surburb, serving a patient population of approximately 11,000. We have along and successful history of involvement with medical training and educationand are part of a friendly and dynamic PCN.

Job responsibilities

MainDuties and Responsibilities

Workingunder the direction and supervision of a registered nurse or GP:

Measure and record:

Bloodpressure

Height andweight

Body MassIndex (BMI)

Temperature

Perform venepuncture (where trained andcompetent).

Undertake NHS Health Check observations andsupport screening programmes.

Carry out ECG recordings (where trained) and 24hour blood pressure monitors for patients.

Perform urinalysis and prepare patient specimensfor laboratory collection.

Support wound care and dressing clinics asdelegated.

Assist with Diabetic Clinics (where trained andcompetent).

Assist with health promotion and lifestyleadvice.

Carry out new patient checks.

Carry out phlebotomy duties, including dealingwith incoming blood results according to Practice policy.

INR Clinics, home visits INR monitoring forhousebound patients.

Prepare clinical rooms and equipment before andafter clinics.

Clean and decontaminate equipment in accordancewith infection prevention and control procedures.

Monitor and replenish clinical stock andsupplies.

Chaperone patients during examinations whereappropriate.

Report abnormalities or concerns promptly to thesupervising clinician.

Undertake otherclinical activities identified by the Practice Nurses in accordance withwritten protocols.

To assistclinicians in emergency management of patients.

To assist patientsin their usage of Practice equipment

To enable patientsto access appropriate professionals in the Practice teams.

To be responsiblefor the supply of relevant health promotion literature/materials in the waitingareas and consulting rooms, ensuring stocks are maintained.

To participate inaudit as required (note sampling, data input and information gathering).

Administration

To assist with

Maintaining,storing and retrieving records both manual and computerised.

Answeringthe telephone, receiving and transmitting messages.

Completionof forms.

Preparationof appointment list and preparing and sending appointment letters.

Liaisewith other health care professionals.

Filingand record keeping.

Help(if needed) with dealing with the organisation and arrangements for clinicsincluding; antenatal, diabetic and asthma patients.

InformationTechnology

Have aworking knowledge of all software and hardware relevant to the clinical system,and the equipment required for accurate performance of clinical duties.

Confidentiality:

In thecourse of seeking treatment, patients entrust us with, or allow us to gather,sensitive information in relation to their health and other matters. They do so in confidence and have the rightto expect that staff will respect their privacy and act appropriately

In theperformance of the duties outlined in this Job Description, the post-holder mayhave access to confidential information relating to patients and their carers,Practice staff and other healthcare workers.They may also have access to information relating to the Partnership asa business organisation. All such information from any source is to beregarded as strictly confidential

Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the Partnership may only be divulged to authorised persons inaccordance with the policies and procedures relating to confidentiality and the protection of personal and sensitivedata.

Health & Safety:

The post-holder will assist inpromoting and maintaining their own and others health, safety and security asdefined in the practice Health & Safety Policy, to include:

Usingpersonal security systems within the workplace according to Practice guidelines

Identifyingthe risks involved in work activities and undertaking such activities in a waythat manages those risks

Makingeffective use of training to update knowledge and skills

Usingappropriate infection control procedures, maintaining work areas in a tidy andsafe way and free from hazards

Equality and Diversity:

The post-holder will support the equality,diversity and rights of patients, carers and colleagues, to include:

Actingin a way that recognises the importance of peoples rights, interpreting themin a way that is consistent with practice procedures and policies, and currentlegislation

Respectingthe privacy, dignity, needs and beliefs of patients, carers and colleagues

Behavingin a manner which is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.

InfectionPrevention and Control

Follow practice infection prevention and controlpolicies and procedures at all times.

Maintain high standards of hand hygiene.

Clean clinical equipment between patients.

Dispose of clinical waste and sharps safely.

Report any infection control concerns,incidents, or hazards.

Wear appropriate Personal Protective Equipment(PPE) as required.

ProfessionalResponsibilities

Work within the limits of competence and seekguidance when necessary.

Participate in mandatory training and continuingprofessional development.

Maintain patient dignity, privacy, andconfidentiality.

Participate in annual appraisal and supervision.

Support quality improvement and clinicalgovernance activities.

Comply with safeguarding policies for childrenand vulnerable adults.

Maintain accurate documentation of all clinicalactivities.

Communication

Communicate effectively with patients, carers,colleagues, and external healthcare professionals.

Demonstrate empathy, professionalism, andrespect in all interactions.

Work collaboratively as part of themultidisciplinary practice team.

Healthand Safety

Comply with Health and Safety legislation andpractice policies.

Report accidents, incidents, hazards, and nearmisses.

Ensure equipment is used safely and maintainedappropriately.

Contribute to maintaining a safe, clean, andwelcoming environment for patients and staff.

Person Specification

Experience

• Experience in an administrative or customer service role.
• Experience working in a healthcare environment or willingness to undertake HCA training.
• Good IT skills and experience using Microsoft Office applications.
• Excellent communication and interpersonal skills.
• Ability to prioritise workload and work under pressure.
• Understanding of confidentiality and data protection requirements.
• Ability to work independently and as part of a multidisciplinary team.
• The part-time position is 24hrs per week, 3 x 8hr days including a late Thursday evening (until 8:30pm).
• Previous experience working in a GP practice or primary care setting.
• Venepuncture competency.
• ECG competency.
• Experience using GP clinical systems (such as EMIS Web or SystmOne).
• Knowledge of NHS administrative procedures and Quality and Outcomes Framework (QOF).

Qualifications

• Good standard of general education (GCSEs or equivalent in English and Mathematics).
• NVQ Level 2 or 3 in Health and Social Care (or equivalent).
• Care Certificate.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.