Healthcare Administrator

Spectrum Community Health; Everthorpe; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

NHS Pension

Time off benefit

Refer a Friend

Training & development

Flexible working

Employee assistance programme

Health & wellbeing support

33 days annual leave

Career progression

Job summary

Spectrum Community Health CIC is seeking a Healthcare Administrator to support the Prison Healthcare Team. You will provide essential clerical and administrative assistance to clinicians and operations, ensuring efficient patient flow and coordinated care within a secure setting.

The role involves handling confidential information, coordinating appointments, and maintaining records as part of a supportive multidisciplinary team dedicated to improving health and wellbeing in their care.

Qualifications

• GCSE or equivalent in Maths and English.
• NVQ 2 or equivalent knowledge and experience.
• Knowledge of working within a busy reception environment.
• Understanding patient confidentiality.
• Experience in a busy office environment undertaking administration duties.

Responsibilities

• Act as first point of contact for prisoners accessing healthcare.
• Provide healthcare reception and admin support for appointments.
• Process and upload clinical correspondence onto SystmOne.
• Prepare appointment lists and medical records.
• Coordinate gate passes for external healthcare staff.
• Sort and distribute mail.
• Maintain confidential healthcare records and data protection.
• Support day-to-day running of healthcare services.
• Deliver a professional, courteous patient experience.

Skills

GCSE Maths/English

NVQ 2

Reception experience

Confidentiality

Education

GCSE Maths & English

NVQ 2 or equivalent

Job description

Are you organised, professional and passionate about supporting healthcare services that make a real difference? We are looking for a Healthcare Administrator to join our dedicated Prison Healthcare Team. This is a varied and rewarding role where you will play a vital part in supporting the delivery of high-quality healthcare services within a secure environment. As a key member of the administration team, you will provide efficient and effective clerical and administrative support to healthcare professionals, helping ensure that patients receive timely and coordinated care. Every day brings new challenges and opportunities to contribute to a service that positively impacts people's health and wellbeing. This role is ideal for someone who enjoys working in a busy environment, has excellent organisational skills and takes pride in delivering a professional service. You will be joining a supportive multidisciplinary team committed to improving the health and wellbeing of people in our care. Main duties of the job As a Healthcare Administrator, you will be at the heart of the healthcare service, providing essential support to both clinical and operational teams. Your responsibilities will include:

• Acting as the first point of contact for prisoners accessing healthcare services and responding to routine healthcare enquiries.
• Providing healthcare reception and administrative support to ensure patients are directed appropriately and appointments are managed effectively.
• Processing and uploading clinical correspondence onto SystmOne.
• Supporting healthcare clinics by preparing appointment lists, clinical records and relevant documentation.
• Coordinating gate passes and access arrangements for external healthcare professionals and partner agencies.
• Collecting, sorting and distributing incoming and outgoing mail.
• Maintaining accurate healthcare records and ensuring information is handled confidentially and in accordance with data protection requirements.
• Working closely with healthcare staff to support the smooth day-to-day running of healthcare services across the establishment.
• Contributing to a positive patient experience by providing a professional, respectful and responsive service.

Job description

Essential

• GCSE or equivalent in Maths and English
• NVQ 2 or equivalent knowledge and experience

Knowledge Essential

• Knowledge of working within a busy reception environment
• A good knowledge of patient confidentiality
• Experience of working effectively in a busy office environment undertaking a range of administration duties

Desirable

• Knowledge around Information Governance
• Experience of working in a secure environment and/or healthcare

Person Specification Qualifications Essential

• GCSE or equivalent in Maths and English
• NVQ 2 or equivalent knowledge and experience
• Knowledge of working within a busy reception environment
• A good knowledge of patient confidentiality
• Experience of working effectively in a busy office environment undertaking a range of administration duties

Desirable

• Knowledge around Information Governance
• Experience of working in a secure environment and/or healthcare

Be the Difference in Healthcare

At Spectrum Community Health CIC, we believe great healthcare starts with great people. We are committed to delivering high-quality services to some of the most vulnerable members of our communities and recognise the vital contribution our staff make every day. Whether you are starting your career in healthcare administration or looking for a new challenge, we offer a supportive environment where you can develop your skills, grow professionally and make a real difference.

What We Offer

• NHS Pension Scheme
• Time for you day (additional day off)
• Refer a Friend Scheme
• Training and Development Opportunities
• Flexible Working
• Employee Assistance Programme
• Health and Wellbeing Support
• Up to 33 Days Annual Leave
• Career Progression Opportunities

About Spectrum Community Health CIC

Spectrum is an award-winning social enterprise providing healthcare services across health and justice, substance misuse and sexual health settings on behalf of the NHS and partner organisations. As a not-for-profit organisation, we are driven by a commitment to improving lives and reducing health inequalities through compassionate, high-quality care. Our Mission: Delivering holistic interventions with compassion for the stigmatised and marginalised within our communities. Our Vision: Quality healthcare that makes a difference to people's lives, regardless of circumstances.