Administration Assistant - HMP Humber
Spectrum Community Health CIC
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Benefits offered by this job
Job summary
Spectrum Community Health CIC is hiring a Healthcare Administrator to join our Prison Healthcare Team at HMP Humber, Everthorpe. You will support clinical and operational staff, manage appointments and patient records, and help ensure smooth day-to-day healthcare delivery in a secure environment.
The role emphasizes confidentiality, professional service, and collaboration with a multidisciplinary team to improve health outcomes for people in our care.
Qualifications
- GCSE Maths and English are essential.
- NVQ2 or equivalent knowledge and experience required.
- Knowledge of patient confidentiality is essential.
- Experience in a busy reception environment is preferred.
Responsibilities
- Be the first point of contact for prisoners seeking healthcare and respond to routine enquiries.
- Provide healthcare reception and admin support to direct patients and manage appointments.
- Process and upload clinical correspondence onto SystmOne.
- Prepare appointment lists, clinical records and relevant documentation for clinics.
- Coordinate gate passes and access for external healthcare professionals.
- Sort and distribute incoming/outgoing mail and maintain records.
- Ensure data protection and confidentiality across healthcare information.
- Support day-to-day running of healthcare services within the establishment.
- Contribute to a positive patient experience with professional, respectful service.
Skills
Education
Tools
Job description
Are you organised, professional and passionate about supporting healthcare services that make a real difference?
We are looking for a Healthcare Administrator to join our dedicated Prison Healthcare Team. This is a varied and rewarding role where you will play a vital part in supporting the delivery of high-quality healthcare services within a secure environment.
As a key member of the administration team, you will provide efficient and effective clerical and administrative support to healthcare professionals, helping ensure that patients receive timely and coordinated care. Every day brings new challenges and opportunities to contribute to a service that positively impacts people's health and wellbeing.
This role is ideal for someone who enjoys working in a busy environment, has excellent organisational skills and takes pride in delivering a professional service. You will be joining a supportive multidisciplinary team committed to improving the health and wellbeing of people in our care.
As a Healthcare Administrator, you will be at the heart of the healthcare service, providing essential support to both clinical and operational teams.
Your responsibilities will include:
- Acting as the first point of contact for prisoners accessing healthcare services and responding to routine healthcare enquiries.
- Providing healthcare reception and administrative support to ensure patients are directed appropriately and appointments are managed effectively.
- Processing and uploading clinical correspondence onto SystmOne.
- Supporting healthcare clinics by preparing appointment lists, clinical records and relevant documentation.
- Coordinating gate passes and access arrangements for external healthcare professionals and partner agencies.
- Collecting, sorting and distributing incoming and outgoing mail.
- Maintaining accurate healthcare records and ensuring information is handled confidentially and in accordance with data protection requirements.
- Working closely with healthcare staff to support the smooth day-to-day running of healthcare services across the establishment.
- Contributing to a positive patient experience by providing a professional, respectful and responsive service.
This role offers a unique opportunity to support the delivery of healthcare within a secure environment, helping to ensure people in custody receive timely access to healthcare services and support.
Be the Difference in Healthcare
At Spectrum Community Health CIC, we believe great healthcare starts with great people. We are committed to delivering high-quality services to some of the most vulnerable members of our communities and recognise the vital contribution our staff make every day.
Whether you are starting your career in healthcare administration or looking for a new challenge, we offer a supportive environment where you can develop your skills, grow professionally and make a real difference.
Are you organised, professional and passionate about supporting healthcare services that make a real difference?
We are looking for a Healthcare Administrator to join our dedicated Prison Healthcare Team. This is a varied and rewarding role where you will play a vital part in supporting the delivery of high-quality healthcare services within a secure environment.
As a key member of the administration team, you will provide efficient and effective clerical and administrative support to healthcare professionals, helping ensure that patients receive timely and coordinated care. Every day brings new challenges and opportunities to contribute to a service that positively impacts people's health and wellbeing.
This role is ideal for someone who enjoys working in a busy environment, has excellent organisational skills and takes pride in delivering a professional service. You will be joining a supportive multidisciplinary team committed to improving the health and wellbeing of people in our care.
As a Healthcare Administrator, you will be at the heart of the healthcare service, providing essential support to both clinical and operational teams.
Your responsibilities will include:
- Acting as the first point of contact for prisoners accessing healthcare services and responding to routine healthcare enquiries.
- Providing healthcare reception and administrative support to ensure patients are directed appropriately and appointments are managed effectively.
- Processing and uploading clinical correspondence onto SystmOne.
- Supporting healthcare clinics by preparing appointment lists, clinical records and relevant documentation.
- Coordinating gate passes and access arrangements for external healthcare professionals and partner agencies.
- Collecting, sorting and distributing incoming and outgoing mail.
- Maintaining accurate healthcare records and ensuring information is handled confidentially and in accordance with data protection requirements.
- Working closely with healthcare staff to support the smooth day-to-day running of healthcare services across the establishment.
- Contributing to a positive patient experience by providing a professional, respectful and responsive service.
This role offers a unique opportunity to support the delivery of healthcare within a secure environment, helping to ensure people in custody receive timely access to healthcare services and support.
Be the Difference in Healthcare
At Spectrum Community Health CIC, we believe great healthcare starts with great people. We are committed to delivering high-quality services to some of the most vulnerable members of our communities and recognise the vital contribution our staff make every day.
Whether you are starting your career in healthcare administration or looking for a new challenge, we offer a supportive environment where you can develop your skills, grow professionally and make a real difference.
- NHS Pension Scheme
- Time for you day (additional day off)
- Refer a Friend Scheme
- Training and Development Opportunities
- Flexible Working
- Employee Assistance Programme
- Health and Wellbeing Support
- Up to 33 Days Annual Leave
- Career Progression Opportunities
Spectrum is an award-winning social enterprise providing healthcare services across health and justice, substance misuse and sexual health settings on behalf of the NHS and partner organisations.
As a not-for-profit organisation, we are driven by a commitment to improving lives and reducing health inequalities through compassionate, high-quality care.
Our Mission: Delivering holistic interventions with compassion for the stigmatised and marginalised within our communities.
Our Vision: Quality healthcare that makes a difference to people's lives, regardless of circumstances.
Interested in Joining Us?
We would love to hear from you.
For further information about the role, please refer to the Job Description and Person Specification. If you would like an informal discussion about the position, please get in touch with the recruiting manager.
- GCSE or equivalent in Maths and English
- NVQ 2 or equivalent knowledge and experience
- Knowledge of working within a busy reception environment
- A good knowledge of patient confidentiality
- Experience of working effectively in a busy office environment undertaking a range of administration duties
- Knowledge around Information Governance
- Experience of working in a secure environment and/or healthcare
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Spectrum Community Health CIC
HMP Humber
Sand lane
Everthorpe
HU15 2JZ
United Kingdom
https://spectrum-cic.org.uk/ (Opens in a new tab)
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