Administration Assistant - HMP Humber

Spectrum Community Health; Everthorpe; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

NHS Pension Scheme

Time for you day

Refer a Friend Scheme

Training and Development Opportunities

Flexible Working

Employee Assistance Programme

Health and Wellbeing Support

Up to 33 Days Annual Leave

Career Progression Opportunities

Job summary

Spectrum Community Health CIC is seeking a Healthcare Administrator to join our Prison Healthcare Team. You will provide essential clerical and administrative support to healthcare professionals, helping ensure timely and coordinated care in a secure environment.

The role involves front-line patient contact, reception duties, handling clinical correspondence in SystmOne, and coordinating access for external professionals within a multidisciplinary team.

Qualifications

• Excellent organisational skills and ability to work in a busy environment.
• Professional and courteous service to patients and colleagues.
• Strong communication and team-working abilities.

Responsibilities

• Act as first point of contact for prisoners accessing healthcare and handle routine enquiries.
• Provide healthcare reception and admin support to ensure appointments are managed.
• Process and upload clinical correspondence to SystmOne.
• Support clinics with appointment lists, clinical records and documentation.
• Coordinate gate passes and access for external healthcare professionals.

Skills

Organisational skills

Professional, patient-focused

Communication

Tools

SystmOne

Job description

Are you organised, professional and passionate about supporting healthcare services that make a real difference?, We are looking for a Healthcare Administrator to join our dedicated Prison Healthcare Team. This is a varied and rewarding role where you will play a vital part in supporting the delivery of high-quality healthcare services within a secure environment. As a key member of the administration team, you will provide efficient and effective clerical and administrative support to healthcare professionals, helping ensure that patients receive timely and coordinated care. Every day brings new challenges and opportunities to contribute to a service that positively impacts people's health and wellbeing., As a Healthcare Administrator, you will be at the heart of the healthcare service, providing essential support to both clinical and operational teams. Your responsibilities will include:

• Acting as the first point of contact for prisoners accessing healthcare services and responding to routine healthcare enquiries.
• Providing healthcare reception and administrative support to ensure patients are directed appropriately and appointments are managed effectively.
• Processing and uploading clinical correspondence onto SystmOne.
• Supporting healthcare clinics by preparing appointment lists, clinical records and relevant documentation.
• Coordinating gate passes and access arrangements for external healthcare professionals and partner agencies.
• Collecting, sorting and distributing incoming and outgoing mail.
• Maintaining accurate healthcare records and ensuring information is handled confidentially and in accordance with data protection requirements.
• Working closely with healthcare staff to support the smooth day-to-day running of healthcare services across the establishment.
• Contributing to a positive patient experience by providing a professional, respectful and responsive service.

This role offers a unique opportunity to support the delivery of healthcare within a secure environment, helping to ensure people in custody receive timely access to healthcare services and support.

This role is ideal for someone who enjoys working in a busy environment, has excellent organisational skills and takes pride in delivering a professional service. You will be joining a supportive multidisciplinary team committed to improving the health and wellbeing of people in our care.

Be the Difference in Healthcare At Spectrum Community Health CIC, we believe great healthcare starts with great people. We are committed to delivering high-quality services to some of the most vulnerable members of our communities and recognise the vital contribution our staff make every day. Whether you are starting your career in healthcare administration or looking for a new challenge, we offer a supportive environment where you can develop your skills, grow professionally and make a real difference.

What We Offer

• NHS Pension Scheme
• Time for you day (additional day off)
• Refer a Friend Scheme
• Training and Development Opportunities
• Flexible Working
• Employee Assistance Programme
• Health and Wellbeing Support
• Up to 33 Days Annual Leave
• Career Progression Opportunities

About Spectrum Community Health CIC

Spectrum is an award-winning social enterprise providing healthcare services across health and justice, substance misuse and sexual health settings on behalf of the NHS and partner organisations. As a not-for-profit organisation, we are driven by a commitment to improving lives and reducing health inequalities through compassionate, high-quality care.

Our Mission: Delivering holistic interventions with compassion for the stigmatised and marginalised within our communities.

Our Vision: Quality healthcare that makes a difference to people's lives, regardless of circumstances.