Healthcare Admin & Rota Coordinator (Fixed-Term)

The Methodist Church in Britain; Leeds; Hybrid; GBP 13,000 - 22,000; Part time

Job summary

The Methodist Church in Britain in Leeds is seeking a capable administrator to support the Operational Team of the GP Confederation. The role covers rota coordination, patient referrals, and appointment bookings within a five-month fixed-term contract, with hybrid working options and flexible hours considered.

Responsibilities include maintaining schedules, handling public enquiries, and ensuring accurate data entry across EMIS/SystmOne.

Qualifications

• Experience in a busy office or service environment with competing priorities.
• Administration experience, including meeting support such as agendas and minute taking.
• Experience of working directly with the public and handling enquiries.
• Experience of rota management and/or appointment scheduling.
• Experience of working in a healthcare environment.
• Familiarity with clinical systems such as EMIS or SystmOne.

Responsibilities

• Provide administrative support to the Operational Management Team and service delivery teams.
• Develop, maintain and coordinate rota schedules to keep staffing safe, including processing leave requests.
• Monitor staffing levels, arrange cover for absence and elevate gaps where needed.
• Act as first point of contact for rota queries and for telephone and email enquiries from patients, practices and colleagues.
• Process patient referrals with timely, accurate data entry.
• Book, confirm and amend patient appointments on clinical systems such as EMIS or SystmOne.
• Prepare agendas, papers and action logs for meetings, take minutes and manage diary invitations.
• Develop and maintain SOPs for administrative and rota functions.
• Maintain accurate records and databases and support data collection for service quality and KPIs.
• Assist with incident reporting, safeguarding and risk management, escalating risks to the right person.
• Liaise with staff and managers to keep rotas running, arranging cover or rescheduling appointments.
• Contribute to service improvement and the introduction of new working processes.

Skills

Communication skills

Organisational skills

Attention to detail

Time management

Problem solving

Independent working

Education

Administration qualification

Tools

EMIS

SystmOne

Microsoft Office

Job description

The Methodist Church in Britain in Leeds is seeking a capable administrator to support the Operational Team of the GP Confederation. The role covers rota coordination, patient referrals, and appointment bookings within a five-month fixed-term contract, with hybrid working options and flexible hours considered.

Responsibilities include maintaining schedules, handling public enquiries, and ensuring accurate data entry across EMIS/SystmOne.