Care Navigator & Receptionist - Part-Time, Flexible Hours

The Methodist Church in Britain; Leeds; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Induction and ongoing training

Job summary

The Methodist Church in Britain is advertising a part-time Care Navigator and Receptionist position at South Queen Street Medical Centre in Leeds. The role involves being the main contact for patients and visitors, directing them to the right clinician or service, booking appointments and processing repeat prescriptions, and supporting the practice team.

Working five hours a day over five days with alternating morning/afternoon shifts between 8am and 6:30pm, the post requires GCSE English and

Qualifications

• GCSE grade C or above (or grade 4-9) in English and Maths, or equivalent.
• General office skills, including photocopying, scanning and shredding.
• Awareness of data protection and confidentiality requirements.
• Attention to detail, spotting errors quickly.
• Excellent verbal and written communication, adjusting style to different people.

Responsibilities

• Act as the main contact for patients, visitors and healthcare professionals, face-to-face and by telephone.
• Direct patients to the most appropriate clinician or service using approved care navigation protocols.
• Gather non-clinical information to set the appointment pathway, without diagnosing, and escalation of urgent concerns to a clinician.
• Book, amend and cancel appointments on the clinical system.
• Process repeat prescription requests and direct medication queries to the right professional.
• Answer calls, manage the call queue, and pass on patient messages to the right team member.
• Register new patients and update demographic and contact details.
• Deal sensitively with anxious or distressed patients and escalate complaints.
• Use SystmOne to record and update patient information, and carry out searches, data input and monitoring against targets.
• Handle patient information securely under UK GDPR and confidentiality rules.
• Manage post, email and electronic communications, recall patients and support clinical audits.
• Provide general assistance to the practice team and keep reception clean and organised.

Skills

Office skills

Data protection

Communication

IT skills

Calm under pressure

Education

GCSE English & Maths

Tools

SystmOne

Job description

The Methodist Church in Britain is advertising a part-time Care Navigator and Receptionist position at South Queen Street Medical Centre in Leeds. The role involves being the main contact for patients and visitors, directing them to the right clinician or service, booking appointments and processing repeat prescriptions, and supporting the practice team.

Working five hours a day over five days with alternating morning/afternoon shifts between 8am and 6:30pm, the post requires GCSE English and