Front Desk & Care Coordination Specialist - On Site

The Methodist Church in Britain

Bexhill-on-Sea

On-site

GBP 20,000 - 25,000

Full time

8 days ago

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Benefits offered by this job

Full training provided

Job summary

The Methodist Church in Britain is seeking aReception and Care Coordination Associate to join a busy GP practice in the UK. The role focuses on front-line reception and telephone support, booking appointments, signposting patients to the right service, and maintaining accurate records and scanned documents.

It is an on-site position requiring flexibility for shifts and holiday/sickness cover.

Qualifications

GCSE 4/C or above in English and Maths.
At least 1 year in a customer-facing reception/administration/coordination role.

Responsibilities

Manage patient enquiries in person and by phone, booking appointments and signposting to the right service.
Process calls, messages, home visit requests and clinical information accurately.
Maintain and update the appointments system and patient records.
Monitor patient arrivals so the appointments system reflects who is in the waiting room.
Prioritise urgent requests and assist with urgent consultations when needed.
Carry out admin tasks such as scanning, filing, photocopying and document management.
Receive and make calls, divert calls and take accurate messages for prompt delivery.
Open/lock premises and maintain security.
Keep reception and waiting areas tidy and uncluttered.
Follow policies on health and safety, infection control, safeguarding, confidentiality.
Support the clinical team by setting up rooms, logging prescriptions and topping up supplies.
Act as chaperone when required and assist with large clinics or events.