Administrative Assistant

Bupa; Maidstone; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days holiday (increasing with long-

Bupa health insurance

Enhanced pension

Job summary

Mindplace Maidstone, located in the Fremlin Walk Shopping Centre, is recruiting a dedicated Administrative Assistant to join our Bupa Mindplace team. The role covers front-desk reception, appointment management and a range of admin duties in a busy, patient-facing environment.

You will support a streamlined customer experience, handle enquiries, maintain records and ensure documentation is accurate and up-to-date while upholding data protection standards.

Qualifications

• Previous reception and administrative experience within a busy customer-facing environment.
• Experience managing appointments, handling enquiries and maintaining accurate records.
• Excellent communication skills, both written and verbal.
• Ability to deliver a professional, friendly and welcoming service to patients, customers and colleagues.
• Experience handling confidential and sensitive information in line with data protection requirements.
• Competent in using Microsoft Office applications and database, CRM or appointment booking systems.
• Well organised, reliable and proactive, with strong attention to detail.
• Knowledge of medical terminology, or the ability to quickly learn and understand medical terminology (desirable).

Responsibilities

• Greet and welcome customers and support the customer journey through the centre.
• Handle phone calls and emails; manage local mailbox and inquiries.
• Maintain a well-presented reception and waiting area.
• Process payments, invoices and add charges; manage post and deliveries.
• Ensure accurate appointment packs and clinical file preparation where applicable.
• Organise documents for quick turnaround and meet deadlines; monitor stock levels.

Skills

Reception experience

Customer service

Microsoft Office

Data entry

Attention to detail

Tools

MS Office suite

CRM systems

Job description

## Administrative AssistantApply: Mindplace Maidstone: Full time: Posted Yesterday: R1229193Job Description:**Administrative Assistant – Mindplace****Mindplace Maidstone, Unit 38 Fremlin Walk Shopping Centre Maidstone, ME14 1PS****Permanent. Full time, 37.5 hours.****Work Pattern: Monday to Friday on shifts between 8am – 10pm & rotational Saturdays 9am – 5pm****Competitive salary plus excellent benefits****We make health happen** We believe caring for your mind should feel as natural as caring for your body. That’s why we’re creating dedicated spaces with expert face-to-face support, grounded in nearly 80 years of trusted Bupa care. As an employee at Bupa, our patients will be your top priority. With no shareholders, we reinvest our profits back into our business to give you the extra time and technology you need to make a difference to our patients every day. **You'll help us make health happen by:** We are looking for a dedicated individual to efficiently and effectively manage all administrative and receptionist activities. This role is essential for the smooth operation of our centre and is crucial in providing outstanding customer service. You will be a key support network, ensuring that every interaction with our customers, both adults and children, is special and memorable. Your commitment to excellent service will help create positive experiences for everyone who visits us.**You’ll help us make health happen by:** * Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout* Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails* Proactive in maintaining a well presented reception and waiting areas* Ensuring customer reports are dispatched from centres within the desired time frame. This includes effective management of abnormal results* Ensure all customers have the correct paperwork to support their visit – appointment packs (where applicable), clinical file preparation and consent forms* Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA* Ensure all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled on EXACT/BOSS/Meddbase. Process of payments, invoices, added charges and credit notes upon customer departure* Organise self to ensure a quick turnaround of documents, working in date order and prioritising to meet deadlines* Post – collect, open, date stamp, distribute incoming post, and post outgoing post.* Generate letters as required by the business.* Monitor stocks and order goods when required.* Process invoices/delivery notes as per Bupa policy* Play an active part in ensuring well-presented facilities through pro-activity and effective escalation as and when required.**Key Skills / Qualifications needed for this role:** * Previous reception and administrative experience within a busy customer-facing environment.* Experience managing appointments, handling enquiries and maintaining accurate records.* Excellent communication skills, both written and verbal.* Ability to deliver a professional, friendly and welcoming service to patients, customers and colleagues.* Experience handling confidential and sensitive information in line with data protection requirements.* Competent in using Microsoft Office applications and database, CRM or appointment booking systems.* Well organised, reliable and proactive, with strong attention to detail.* Knowledge of medical terminology, or the ability to quickly learn and understand medical terminology (desirable)**Personal characteristics:** * Flexible with hours, days and shift patterns* Adaptable to a changing environment* Resilient and driven to provide a world class service in challenging situations* Well-developed communication skills.* Effective time management.* Ability to work autonomously in a busy environment.* Understanding of the business environment.* Ability to work well within a multi-disciplinary team**Benefits:** Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.Joining Bupa in this role you will receive the following benefits and more: * 25 days’ holiday (increasing with service) + option to buy/sell* 3 paid volunteering days* Enhanced pension & life insurance* Bupa health insurance* Discounted dental cover* Digital GP access* Emotional and family wellbeing support* Financial wellbeing resources* Support for carers**Why Bupa?** We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. *Please note: We reserve the right to close this vacancy early if we receive a high volume of suitable applications. We encourage interested candidates to submit their application as soon as possible.*Time Type:Full timeJob Area:AdministrationLocations:Mindplace Maidstone