Healthcare Admin & Patient Services Officer

Betsi Cadwaladr University Health Board; Tywyn; Presencial; GBP 20.000 - 24.000; Jornada completa

Descripción de la vacante

The post holder at Betsi Cadwaladr University Health Board provides a comprehensive administrative, clerical and reception service to support day-to-day running of a community hospital and outpatient services. You will be a key contact for patients, relatives, visitors and healthcare professionals, requiring excellent communication and organisational skills.

In North Wales, you will handle clerical procedures, support patient care with confidentiality, and contribute to service improvements as

Formación

• Good general education.
• NVQ Level 3 or equivalent experience.
• Knowledge of clerical procedures and systems.
• Relevant experience in providing a comprehensive clerical/administrative service.
• Desirable NHS or healthcare experience.

Responsabilidades

• Liaise with clinical and administrative teams to support patient pathways and service delivery.
• Handle financial duties including petty cash, travel expenses, and patient monies.
• Manage site security access systems and receive supplies/equipment.
• Respond with empathy and professionalism to distressed patients and relatives.
• Support audits, service improvements, and training for new staff; provide flexible admin support.

Conocimientos

Excellent communication

Excellent organisational

Work unsupervised

Judgement and initiative

Welsh language

Educación

NVQ Level 3 or equivalent experience

Good general education

Descripción del empleo

The post holder at Betsi Cadwaladr University Health Board provides a comprehensive administrative, clerical and reception service to support day-to-day running of a community hospital and outpatient services. You will be a key contact for patients, relatives, visitors and healthcare professionals, requiring excellent communication and organisational skills.

In North Wales, you will handle clerical procedures, support patient care with confidentiality, and contribute to service improvements as