Clerical officer

Betsi Cadwaladr University Health Board; Tywyn; On-site; GBP 20,000 - 24,000; Full time

Job summary

The post holder at Betsi Cadwaladr University Health Board provides a comprehensive administrative, clerical and reception service to support day-to-day running of a community hospital and outpatient services. You will be a key contact for patients, relatives, visitors and healthcare professionals, requiring excellent communication and organisational skills.

In North Wales, you will handle clerical procedures, support patient care with confidentiality, and contribute to service improvements as

Qualifications

• Good general education.
• NVQ Level 3 or equivalent experience.
• Knowledge of clerical procedures and systems.
• Relevant experience in providing a comprehensive clerical/administrative service.
• Desirable NHS or healthcare experience.

Responsibilities

• Liaise with clinical and administrative teams to support patient pathways and service delivery.
• Handle financial duties including petty cash, travel expenses, and patient monies.
• Manage site security access systems and receive supplies/equipment.
• Respond with empathy and professionalism to distressed patients and relatives.
• Support audits, service improvements, and training for new staff; provide flexible admin support.

Skills

Excellent communication

Excellent organisational

Work unsupervised

Judgement and initiative

Welsh language

Education

NVQ Level 3 or equivalent experience

Good general education

Job description

Job Overview

The postholder will provide a comprehensive administrative, clerical, and reception service to support the efficient day-to-day running of a community hospital and associated outpatient services. Acting as a key point of contact for patients, relatives, visitors, healthcare professionals, and external agencies, the role requires excellent communication, organisational, and customer service skills.

Job Overview

The postholder will provide a comprehensive administrative, clerical, and reception service to support the efficient day-to-day running of a community hospital and associated outpatient services. Acting as a key point of contact for patients, relatives, visitors, healthcare professionals, and external agencies, the role requires excellent communication, organisational, and customer service skills. To ensure the efficient administration and coordination of community hospital and outpatient services, supporting high-quality patient care and a positive patient experience through effective administrative and operational support.

Main duties of the job

The postholder will liaise with a range of clinical and administrative teams to support patient pathways and ensure the smooth delivery of services. The role also carries responsibility for a range of financial and operational duties, including the handling and banking of patient monies, petty cash and travel expense payments, management of site security access systems, receipt of supplies and equipment, and reporting maintenance issues. The postholder will regularly deal with patients and relatives who may be distressed or anxious, requiring the ability to respond with empathy, sensitivity, professionalism, and sound judgement. In addition, the postholder will support audit activities, contribute to service improvements, assist with training and mentoring new staff, and provide flexible administrative support across the service as required. The role demands a high level of accuracy, confidentiality, initiative, and the ability to manage competing priorities within a busy healthcare environment.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Person specification

Qualifications

Essential criteria

• Good general education
• NVQ Level 3 or equivalent experience
• Knowledge and understanding of clerical procedures and systems

Experience

Essential criteria

• Relevant experience of providing a comprehensive clerical / administrative service

Desirable criteria

• Previous experience of working within the NHS or in a healthcare setting

Skills

Essential criteria

• Excellent communication skills
• Excellent organisational skills
• Ability to work unsupervised and make decisions
• Be able to use judgement and initiative to deal with difficult / sensitive situations

Desirable criteria

• Ability to speak Welsh