Healthcare Admin Apprentice — Elevate Patient Experience

Darlington; Tees Valley; Hybrid; GBP 14,000 - 17,000; Full time

Job summary

Clifton Court Medical Practice in Darlington is offering a Reception and Administration L2 Apprentice position. You will learn healthcare administration, patient communication, record management and business support while working toward a Level 2 Business Administrator apprenticeship.

The role is based at Clifton Court Medical Practice, with 37.5 hours per week and shifts across typical GP surgery hours. The apprenticeship provides hands-on experience in a busy primary care environment and

Qualifications

• Healthcare administration and patient services experience.
• Use of clinical and administrative IT systems.
• Professional communication with patients and healthcare staff.
• Confidentiality, GDPR, and information governance knowledge.
• Reception and customer service skills in a GP setting.
• Strong organisation, prioritisation and time management.

Responsibilities

• Support day-to-day reception and admin tasks in a GP practice.
• Assist patients and staff, manage appointments and registration.
• Maintain accurate patient records in line with NHS procedures.
• Handle confidential information in line with data protection.
• Support referrals, test results, and communications.
• Help patients access online services and guide practice procedures.

Skills

Healthcare administration

Patient services

Communication

Confidentiality

Time management

Education

Level 2 Business Administration Apprenticeship

Tools

GP practice IT systems

Job description

Clifton Court Medical Practice in Darlington is offering a Reception and Administration L2 Apprentice position. You will learn healthcare administration, patient communication, record management and business support while working toward a Level 2 Business Administrator apprenticeship.

The role is based at Clifton Court Medical Practice, with 37.5 hours per week and shifts across typical GP surgery hours. The apprenticeship provides hands-on experience in a busy primary care environment and