Level 2 Reception and Administration Apprentice

Darlington; Tees Valley; Hybrid; GBP 14,000 - 17,000; Full time

Job summary

Clifton Court Medical Practice in Darlington is offering a Reception and Administration L2 Apprentice position. You will learn healthcare administration, patient communication, record management and business support while working toward a Level 2 Business Administrator apprenticeship.

The role is based at Clifton Court Medical Practice, with 37.5 hours per week and shifts across typical GP surgery hours. The apprenticeship provides hands-on experience in a busy primary care environment and

Qualifications

• Healthcare administration and patient services experience.
• Use of clinical and administrative IT systems.
• Professional communication with patients and healthcare staff.
• Confidentiality, GDPR, and information governance knowledge.
• Reception and customer service skills in a GP setting.
• Strong organisation, prioritisation and time management.

Responsibilities

• Support day-to-day reception and admin tasks in a GP practice.
• Assist patients and staff, manage appointments and registration.
• Maintain accurate patient records in line with NHS procedures.
• Handle confidential information in line with data protection.
• Support referrals, test results, and communications.
• Help patients access online services and guide practice procedures.

Skills

Healthcare administration

Patient services

Communication

Confidentiality

Time management

Education

Level 2 Business Administration Apprenticeship

Tools

GP practice IT systems

Job description

Reception and Administration L2 Apprentice (Clifton Court Medical Practice)

Clifton Court Medical Practice

DARLINGTON (DL1 5JN)

Closes in 3 days (Friday 6 November 2026 at 11:59pm)

Clifton Court Medical Centre is seeking a motivated and professional Business Administrator Apprentice. The candidate will develop skills in healthcare administration, patient communication, record management and business support while working towards a Level 2 Business Administrator apprenticeship.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Hours Monday - Friday: Various shift patterns of 8.00am - 4.00pm, 9.00am - 5.00pm or 10.00am - 6.00pm.

37 hours 30 minutes a week

Monday 9 November 2026

Duration

1 year

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.

What you'll do at work

The Reception and Administration Apprentice will support the day-to-day administrative and reception functions of Clifton Court Medical Practice, helping to deliver an efficient, professional, and patient‑focused service. Working as part of a busy GP practice team, the apprentice will assist patients, support clinical and administrative staff, and develop key business administration and customer service skills within a healthcare environment. The role will involve handling confidential information, maintain accurate records, and ensure patients receive a positive experience when accessing practice services.

Key Duties & Responsibilities:

• Welcome patients and visitors to the surgery in a friendly, professional, and respectful manner
• Answer telephone calls and respond to patient enquiries, directing requests to the appropriate member of staff
• Support appointment booking, cancellations, and patient registration processes using practice systems
• Maintain accurate patient records and update information in line with NHS and practice procedures
• Assist with processing repeat prescription requests and administrative correspondence
• Manage incoming and outgoing emails, post, scanning, filing, and document management tasks
• Support clinicians and administrative staff with routine administrative duties
• Handle confidential patient information safely and in accordance with data protection requirements
• Assist with processing referrals, test result communications, and other patient‑related administration
• Support the practice in maintaining accurate records and completing routine data entry activities
• Help patients access online services, where appropriate, and provide guidance on practice procedures
• Work collaboratively with colleagues to ensure the smooth running of reception and administrative services

Skills & Experience Gained:

• Healthcare administration and patient services experience
• Use of clinical and administrative IT systems
• Professional communication with patients, clinicians, and external healthcare providers
• Understanding of confidentiality, GDPR, and information governance within healthcare
• Customer service and reception skills in a busy GP practice environment
• Organisation, prioritisation, and time management skills
• Experience maintaining accurate records and managing sensitive information
• Understanding of NHS primary care services and healthcare administration processes

This apprenticeship provides an excellent opportunity to gain valuable administrative experience within a patient‑centred healthcare setting while working towards a nationally recognised qualification.

Where you'll work

CLIFTON COURT MEDICAL PRACTICE

VICTORIA ROAD

DARLINGTON

DL1 5JN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

• Receive, retrieve, process, record and store information and data.
• Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
• Use software packages and tools for example AI or automation to input and process data and information