Business Administrator Apprentice

St Luke’s Primary Care Centre; Nottingham; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Company pension

On-site parking

Blue light card

Retention package

Annual staff party

Job summary

St Luke’s Primary Care Centre in Nottingham is offering an apprentice position to provide high-quality administrative support to the primary care team. The role involves reception work, patient records, and business processes as part of a Level 3 Business Administrator Apprenticeship.

You will work under supervision, gain experience across functions such as finance, HR, and project coordination, and complete learning modules while applying new skills in a friendly GP practice.

Qualifications

• GCSEs in English and Maths (Grade 4/C or above) or equivalent
• Right to work in the UK
• Interest in healthcare and business administration
• No prior qualification at Level 3 or higher in a similar field (apprenticeship eligibility)
• Skills & qualities: Strong communication and organisational skills, proactive attitude, ability to work in a team and independently

Responsibilities

• Assist with general office tasks including filing, photocopying, scanning, and data entry.
• Manage incoming and outgoing correspondence, including emails and post.
• Maintain accurate patient records and update systems in line with GDPR and NHS policies.
• Support scheduling and coordination of meetings, taking minutes where required.
• Assist the reception team with greeting patients, booking appointments, and answering phone calls.
• Provide a courteous and efficient service to patients, clinicians, and other stakeholders.
• Help manage patient queries and signpost to appropriate services.

Skills

Communication skills

Organisational skills

Interpersonal skills

Teamwork

Proactive attitude

Attention to detail

Education

GCSEs English & Maths

Tools

Word

Excel

Outlook

Job description

To provide high-quality administrative support to the primary care team, assisting in the smooth running of day-to-day operations, patient services, and business processes. The apprentice will work under supervision while completing a Level 3 Business Administrator Apprenticeship, gaining experience across key functions which may include reception, patient records, finance, HR, and project coordination.

Main duties of the job

Administrative Support

• Assist with general office tasks including filing, photocopying, scanning, and data entry.
• Manage incoming and outgoing correspondence, including emails and post.
• Maintain accurate patient records and update systems in line with GDPR and NHS policies.
• Support scheduling and coordination of meetings, taking minutes where required.
• Assist the reception team with greeting patients, booking appointments, and answering phone calls.
• Provide a courteous and efficient service to patients, clinicians, and other stakeholders.
• Help manage patient queries and signpost them to the appropriate services.

Business Operations

• Support the practice manager with financial tasks, such as invoice processing, petty cash, and stock control.
• Assist in maintaining compliance documentation including health & safety, training logs, and policy reviews.
• Help prepare reports, dashboards, and communications for internal use.
• Complete all learning modules and assessments as part of the PMA Business Administrator Level 3 apprenticeship.
• Attend off-the-job training sessions and apply new skills within the workplace.
• Maintain a learning portfolio and engage in regular reviews with the training provider and supervisor.

About us

We are a friendly, caring GP practice with a supportive team, focusing on patient care and best outcomes.

Employee benifits include

• Company pension
• On-site parking
• Blue light card
• Retention package
• Annual staff party

Job responsibilities

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually)
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
• Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services

The post-holder will:

Apply practice policies, standards and guidance

• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Qualifications

• Entry Requirements:
• GCSEs in English and Maths (Grade 4/C or above) or equivalent
• Right to work in the UK
• Interest in healthcare and business administration
• No prior qualification at Level 3 or higher in a similar field (apprenticeship eligibility criteria)
• Skills & Qualities:
• Strong communication and interpersonal skills
• Excellent organisational skills and attention to detail
• Proactive attitude and willingness to learn
• Basic IT skills, including use of Microsoft Office (Word, Excel, Outlook)
• Ability to work as part of a team and independently