NHS GP Practice Admin Apprentice

Dudley Group NHS Foundation Trust; Brierley Hill; On-site; GBP 14,000 - 17,000; Full time

Benefits offered by this job

Flexible working options

Learning & OD opportunities

Job summary

High Oak Surgery, part of Dudley Group NHS Foundation Trust in Brierley Hill, invites applications for an 18-month full-time Apprenticeship. You will provide essential admin support across surgeries, handle patient queries, and gain hands-on NHS clerical experience while progressing through a Level 3 Apprenticeship.

You will work 37.5 hours per week (Mon-Fri, 10am-6pm), with salary starting at £15,642.90 per annum and progression to minimum wage after 12 months.

Qualifications

• GCSE Maths and English (D/3 or above).
• Commitment to undertake and complete the full 12-18 month Level 3 Apprenticeship.

Responsibilities

• Handle patient queries via phone, online and in person.
• Manage appointment queries and Care navigation.
• Use IT systems daily (EMIS, Docman, Footfall, email).
• Process prescription requests and forward to GP.
• Scan correspondence into the surgery.
• Distribute messages to staff and gather information.
• Interact with patients and visitors politely and sensitively.
• Follow opening/closing procedures for the surgery.
• Participate in staff rota, including early/late shifts.
• Maintain confidentiality of patient information.
• Cover colleagues during absence.
• Coordinate meetings, room bookings and events.
• Operate office equipment.
• Accurately input data into IT systems.

Skills

IT skills

Organisational skills

Customer service

Attention to detail

Initiative

Education

GCSE Maths & English

Level 3 Apprenticeship training

Tools

EMIS

Docman

Footfall

Job description

High Oak Surgery, part of Dudley Group NHS Foundation Trust in Brierley Hill, invites applications for an 18-month full-time Apprenticeship. You will provide essential admin support across surgeries, handle patient queries, and gain hands-on NHS clerical experience while progressing through a Level 3 Apprenticeship.

You will work 37.5 hours per week (Mon-Fri, 10am-6pm), with salary starting at £15,642.90 per annum and progression to minimum wage after 12 months.