Outpatient Health Records Clerk – Flexible Hours

NHS National Services Scotland; Dunfermline; On-site; GBP 21,000 - 25,000; Full time

Job summary

NHS National Services Scotland is seeking a driven, full-time Health Records Clerical Officer to join the busy Health Records team. The role focuses on supporting Outpatient services and patient access pathways, handling high volumes of appointment-related activity and inquiries.

You may rotate through Reception, Appointment Booking Office and Clinic Preparation, assisting across outpatient services in Fife. Flexibility and attention to detail are essential to maintain care pathways.

Qualifications

• Candidates should be educated to Standard Grade (or equivalent) with passes in English and Arithmetic.
• Good keyboard/typing skills with the ability to work on your own initiative.
• Good organisational & listening skills are essential.
• A level of English language competency and communication skills is required to perform the role safely and effectively.

Responsibilities

• Provide day-to-day clerical support across Health Records functions.
• Support Outpatient services and patient access pathways.
• Book, reschedule and cancel appointments and update electronic systems.
• Respond to enquiries from patients, relatives, clinical teams and other departments.

Skills

Typing/keyboard skills

Organisational skills

Listening skills

Communication skills

Flexibility

Education

Standard Grade English

Standard Grade Arithmetic

Job description

NHS National Services Scotland is seeking a driven, full-time Health Records Clerical Officer to join the busy Health Records team. The role focuses on supporting Outpatient services and patient access pathways, handling high volumes of appointment-related activity and inquiries.

You may rotate through Reception, Appointment Booking Office and Clinic Preparation, assisting across outpatient services in Fife. Flexibility and attention to detail are essential to maintain care pathways.