Health & Housing Coordinator

Town & Country Housing Group; Pembury; Hybrid; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Contributory pension

Life assurance

30 days annual leave

Volunteer days

GP service and counselling

Job summary

Town & Country Housing Group is seeking a Health and Housing Coordinator to support safe hospital discharges and arrange suitable home-based solutions.

You will work with patients, families and partners to improve independence and outcomes, conducting visits and coordinating services across the locality. This hybrid role is based at Tunbridge Wells Hospital, Pembury, with 35 hours per week and a 15-month fixed term contract.

Qualifications

• Experience supporting vulnerable people in a professional or voluntary capacity.
• Compassionate and empathetic approach with ability to build trust quickly.
• Strong problem-solving skills and the ability to work effectively in a fast-paced environment.
• Knowledge of housing-related support, welfare benefits, community services, home adaptations or independent living solutions.
• Excellent communication and IT skills, including Microsoft Office.
• A full driving licence, access to a vehicle for work purposes and the ability to travel across the locality.
• Commitment to safeguarding, confidentiality and delivering excellent customer service.

Responsibilities

• Support patients, families and carers to achieve safe and timely discharge from hospital.
• Assess barriers preventing individuals from returning home and coordinate practical solutions.
• Conduct home visits before and after discharge to assess safety and suitability.
• Work closely with health professionals, local authorities and community organisations to access the right support.
• Help prevent hospital admissions by supporting individuals in the community and attending A&E pathways where required.
• Maintain accurate records, manage cases effectively and ensure safeguarding concerns are acted upon promptly.
• Promote independence, wellbeing and positive outcomes for customers and patients.

Skills

Empathy

Problem-solving

Communication skills

MS Office

Tools

MS Office

Job description

This Vacancy

Make a real difference to people's lives when they need it most. As a Health and Housing Coordinator, you will work alongside hospital discharge teams, patients, families and partner agencies to help people return home safely and maintain their independence. This is a varied and rewarding role where no two days are the same, combining problem-solving, partnership working and practical support to improve outcomes for vulnerable individuals across the community.

What You Will Need

• Experience supporting vulnerable people in a professional or voluntary capacity.
• A compassionate and empathetic approach with the ability to build trust quickly.
• Strong problem-solving skills and the ability to work effectively in a fast-paced environment.
• Knowledge of housing-related support, welfare benefits, community services, home adaptations or independent living solutions.
• Excellent communication and IT skills, including Microsoft Office.
• A full driving licence, access to a vehicle for work purposes and the ability to travel across the locality.
• Commitment to safeguarding, confidentiality and delivering excellent customer service.

What You Will Do

• Support patients, families and carers to achieve safe and timely discharge from hospital.
• Assess barriers preventing individuals from returning home and coordinate practical solutions.
• Conduct home visits before and after discharge to assess safety and suitability.
• Work closely with health professionals, local authorities and community organisations to access the right support.
• Help prevent hospital admissions by supporting individuals in the community and attending A&E pathways where required.
• Maintain accurate records, manage cases effectively and ensure safeguarding concerns are acted upon promptly.
• Promote independence, wellbeing and positive outcomes for customers and patients.

When you join Town and Country Housing, you're joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included and empowered.

This is a full time 15 month fixed term position working 35 hours a week and is based at Tunbridge Wells Hospital in Pembury.

What we offer

• Salary of 29,647
• Contributory pension scheme up to 10% matched contributions
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• 24/7 digital GP service and counselling helpline (including face-to-face sessions)
• Free annual eye test voucher and contribution towards glasses
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible benefits scheme, including family friendly benefits and access to a discount portal
• Annual flu vaccinations

Please read before applying:

• You must have the right to work in the UK; we are unable to provide a visa sponsorship.
• We reserve the right to close this advert early if we receive a high volume of suitable applications.
• This is a hybrid role where we expect all staff to come into their base office 2 days a week (everyday during induction which could be up to 3 months)

As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.

Interviews will be taking place in person on 6th October.