Health & Housing Coordinator

Town and Country Housing; Pembury; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Salary package

Pension 10% matched

Life assurance 4x salary

30 days annual leave + bank holidays

Digital GP service

Eye care voucher

Enhanced parental leave

Flexible benefits scheme

Job summary

Town and Country Housing is seeking a Health and Housing Coordinator to work with hospital discharge teams and families to help people return home safely and maintain independence. The role blends safeguarding, partnership working and practical support across the community.

Based at Tunbridge Wells Hospital, Pembury, this full-time, 15-month fixed-term position offers 35 hours per week, hybrid work two days in the office, a competitive benefits package, and pension contributions.

Qualifications

• Experience supporting vulnerable people in a professional or voluntary capacity.
• Compassionate and empathetic approach with the ability to build trust quickly.
• Strong problem-solving skills and the ability to work effectively in a fast-paced environment.
• Knowledge of housing-related support, welfare benefits, community services, home adaptations or independent living solutions.
• Excellent communication and IT skills, including Microsoft Office.
• A full driving licence, access to a vehicle for work purposes and the ability to travel across the locality.
• Commitment to safeguarding, confidentiality and delivering excellent customer service.

Responsibilities

• Support patients, families and carers to achieve safe and timely discharge from hospital.
• Assess barriers preventing individuals from returning home and coordinate practical solutions.
• Conduct home visits before and after discharge to assess safety and suitability.
• Work closely with health professionals, local authorities and community organisations to access the right support.
• Help prevent hospital admissions by supporting individuals in the community and attending A&E pathways where required.
• Maintain accurate records, manage cases effectively and ensure safeguarding concerns are acted upon promptly.
• Promote independence, wellbeing and positive outcomes for customers and patients.

Skills

Vulnerable people support

Compassionate approach

Problem solving

Communication

IT skills

Driving licence

Travel across locality

Safeguarding

Housing-related knowledge

Tools

Microsoft Office

Job description

Make a real difference to people's lives when they need it most. As a Health and Housing Coordinator, you will work alongside hospital discharge teams, patients, families and partner agencies to help people return home safely and maintain their independence. This is a varied and rewarding role where no two days are the same, combining problem-solving, partnership working and practical support to improve outcomes for vulnerable individuals across the community.

What You Will Need

• Experience supporting vulnerable people in a professional or voluntary capacity.
• A compassionate and empathetic approach with the ability to build trust quickly.
• Strong problem-solving skills and the ability to work effectively in a fast-paced environment.
• Knowledge of housing-related support, welfare benefits, community services, home adaptations or independent living solutions.
• Excellent communication and IT skills, including Microsoft Office.
• A full driving licence, access to a vehicle for work purposes and the ability to travel across the locality.
• Commitment to safeguarding, confidentiality and delivering excellent customer service.

What You Will Do

• Support patients, families and carers to achieve safe and timely discharge from hospital.
• Assess barriers preventing individuals from returning home and coordinate practical solutions.
• Conduct home visits before and after discharge to assess safety and suitability.
• Work closely with health professionals, local authorities and community organisations to access the right support.
• Help prevent hospital admissions by supporting individuals in the community and attending A&E pathways where required.
• Maintain accurate records, manage cases effectively and ensure safeguarding concerns are acted upon promptly.
• Promote independence, wellbeing and positive outcomes for customers and patients.

When you join Town and Country Housing, you're joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included and empowered.

This is a full time 15 month fixed term position working 35 hours a week and is based at Tunbridge Wells Hospital in Pembury.

What we offer

• Salary of £29,647
• Contributory pension scheme up to 10% matched contributions
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• 24/7 digital GP service and counselling helpline (including face-to-face sessions)
• Free annual eye test voucher and contribution towards glasses
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible benefits scheme, including family friendly benefits and access to a discount portal

Please read before applying

• You must have the right to work in the UK; we are unable to provide a visa sponsorship.
• We reserve the right to close this advert early if we receive a high volume of suitable applications.
• This is a hybrid role where we expect all staff to come into their base office 2 days a week (everyday during induction which could be up to 3 months)

As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies. We will make reasonable adjustments where required throughout the recruitment process. Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.

Interviews will be taking place in person on 6th October.