Private Lettings Officer

Town & Country Housing; Tunbridge Wells; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Pension up to 10%

Life assurance 4x salary

30 days annual leave

Volunteer days

Job summary

Town & Country Housing is seeking a lettings coordinator to advertise and market properties, arrange viewings and support customers through the lettings process across Kent, Sussex and Surrey. You will manage tenancy administration, including tenancy agreements, inventories and related documentation, ensuring accuracy and compliance.

The role requires excellent communication, the ability to travel and work flexibly in a hybrid office environment.

Qualifications

• Experience working within the private rental, lettings or estate agency sector.
• Strong understanding of tenancy management and the wider housing environment.
• Excellent communication and relationship-building skills.
• Ability to work independently, use initiative and make sound decisions.
• Strong organisational skills with the ability to manage competing priorities.
• Proactive and customer-focused approach to problem solving.
• Good knowledge of housing and lettings legislation.
• Full UK driving licence and ability to travel as required.

Responsibilities

• Advertise and market available properties, arrange viewings and support customers through the lettings process.
• Manage tenancy administration, including tenancy agreements, inventories and related documentation.
• Monitor rent accounts, manage arrears cases and take appropriate action where required.
• Conduct property inspections and coordinate void works with contractors and maintenance providers.
• Liaise with tenants, letting agents, solicitors, utility providers and other external partners to achieve positive outcomes.
• Support customer service improvement initiatives and contribute to the growth and development of the service.
• Monitor performance, maintain accurate records and ensure compliance with relevant legislation and procedures.

Skills

Experience in lettings

Tenancy management

Communication

Independent work

Organisation

Problem solving

Housing legislation knowledge

UK driving licence

Job description

What You Will Need

• Experience working within the private rental, lettings or estate agency sector.
• A strong understanding of tenancy management and the wider housing environment.
• Excellent communication and relationship-building skills.
• The ability to work independently, use initiative and make sound decisions.
• Strong organisational skills with the ability to manage competing priorities.
• A proactive and customer-focused approach to problem solving.
• Good knowledge of housing and lettings legislation.
• A full UK driving licence and the ability to travel as required.

What You Will Do

• Advertise and market available properties, arrange viewings and support customers through the lettings process.
• Manage tenancy administration, including tenancy agreements, inventories and related documentation.
• Monitor rent accounts, manage arrears cases and take appropriate action where required.
• Conduct property inspections and coordinate void works with contractors and maintenance providers.
• Liaise with tenants, letting agents, solicitors, utility providers and other external partners to achieve positive outcomes.
• Support customer service improvement initiatives and contribute to the growth and development of the service.
• Monitor performance, maintain accurate records and ensure compliance with relevant legislation and procedures.

What we offer

Salary £33,216

• Contributory pension scheme up to 10% matched contributions
• Life assurance of 4x annual salary (Terms and Conditions apply)
• 30 days annual leave in addition to bank holidays
• Two volunteer days per year
• 24/7 digital GP service and counselling helpline (including face-to-face sessions)
• Free annual eye test voucher and contribution towards glasses
• Enhanced maternity, paternity, and shared parental leave provision
• Flexible benefits scheme, including family friendly benefits and access to a discount portal
• Annual flu vaccinations

Please read before applying

You must have the right to work in the UK; we are unable to provide a visa sponsorship.

We reserve the right to close this advert early if we recieve a high volume of suitable applications.

This is a full time position working 35 hours a week, covering Kent, Sussex & Surrey.

When you join Town and Country Housing, you're joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included and empowered.

This is a hybrid role where we expect all staff to come into their base office 2 days a week (everyday during induction which could be up to 3 months)

Interviews are being held in person on 13th October.

As a Disability Confident Committed employer, we are committed to ensuring our recruitment process is accessible to everyone.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies.

We will make reasonable adjustments where required throughout the recruitment process.

Applicants who require reasonable adjustments to the application process, assessment methods, interview arrangements or other recruitment activities are encouraged to let us know of how we can offer support to enable them to participate fully.