Head Waiter

The Horses; London Borough of Islington; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

50% off food and drink

Staff meals on shift

Enhanced maternity/paternity pay

Stream financial wellbeing

Employee of the Month prize

Career progression

Health & wellbeing support

Referral scheme

Discount platform

Service charge to staff

Job summary

Public House Group is seeking an experienced Head Waiter/Waitress to lead our waiting team in London. If you're passionate about hospitality and delivering outstanding service, we'd love to hear from you.

Greet guests warmly and ensure they feel welcome, with strong menu knowledge to make recommendations. Collaborate with kitchen and bar staff to ensure an efficient service and guest satisfaction. A positive, proactive attitude and ability to work in a fast-paced environment are valued.

Qualifications

• Ideally have previous experience as a Head Waiter/Waitress or supervisor role.
• Excellent communication and interpersonal skills.
• Positive and friendly attitude with teamwork mindset.
• Ability to thrive in a fast-paced hospitality environment.

Responsibilities

• Greet guests warmly and ensure they feel welcome, assisting with menu choices and special requests.
• Demonstrate strong knowledge of the menu and ingredients to provide recommendations.
• Proactively check on guests during their meal to ensure satisfaction and address issues.
• Collaborate closely with kitchen staff, bartenders and other team members to ensure efficient service.

Job description

We're looking for an experienced, customer-focused Head Waiter/Waitress to join our waiting team at Public House Group! If you're passionate about hospitality and seeking an opportunity to thrive in a dynamic environment, we'd love to hear from you!

What's in it for you as a Head Waiter/Waitress:

• 50% off food and drink in our venues for a table of up to 4 people.
• Delicious staff meals on shift (venue teams only).
• Growing your family? Enjoy enhanced maternity and paternity pay once you've been with us for a year.
• Access to Stream, a financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
• Be recognised as Employee of the Month across the group and win a £150 meal for two.
• Career progression opportunities, ongoing training to develop yourself personally and professionally.
• 24/7 Health and Wellbeing support, access support lines anytime for your mental, physical and financial health.
• Earn more with our employee referral scheme.
• Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars, restaurants + more.
• Every penny of service charge goes to the people who work in our venues and eligible roles.

What you'll be doing as a Head Waiter/Waitress:

• Greet guests warmly and ensure they feel welcome, offering assistance with menu choices and special requests.
• Food & drink knowledge: have an excellent understanding of the menu, including ingredients and preparation methods, to provide recommendations and answer customer queries.
• Proactively check on guests during their meal to ensure guest satisfaction and address any issues that may arise.
• Collaborative teamwork: work closely with kitchen staff, bartenders and other team members to ensure an efficient service.

About you, our new Head Waiter/Waitress:

• Ideally have previous experience as a Head Waiter/Waitress or supervisor role.
• Positive and friendly attitude, with a willingness to work collaboratively with the team.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• A passion for delivering exceptional customer service and creating a positive experience for guests.
• Flexible approach to work.

Previous experience in a high-end and high-volume establishment is highly advantageous.

About Us:

Public House Group is a collection of pubs and restaurants across London and the Cotswolds. Our journey began with The Pelican, setting the tone for everything that followed. Each of our venues champions the very best of the UK, from responsibly sourced meats and seasonal vegetables to a carefully curated selection of wines and spirits. At the heart of what we do is a commitment to craftsmanship, provenance and authenticity. We work closely with farmers, growers and suppliers who share our values, ensuring that every dish and every drink reflects quality, integrity and care.

As we continue to grow, our focus remains the same: to create spaces that feel both timeless and contemporary, where guests experience honest food, thoughtful service and a genuine connection to British produce.