Head Waiter/ Waitress - Afternoon Tea

One Aldwych; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading independent hotel in London as a Head Waiter/Waitress. You will create memorable experiences for guests, demonstrate leadership, and maintain high standards. Enjoy a vibrant work environment with unique perks and career development opportunities.

Benefits

28 to 32 days holiday per year

Complimentary stay including food and beverage

Career planning with regular performance reviews

£1,000 'Refer a Friend' scheme

50% Discount in Food and Beverage Outlets

Cycle to work scheme or season ticket loan

Uniform and meals on duty

Discounted friends and family rates

Employee assistance programme

Reward programmes and long service awards

Qualifications

• Strong team member with leadership skills.
• Articulate and comfortable communicating in English.

Responsibilities

• Manage and exceed guest expectations to the highest standards.
• Communicate effectively with colleagues for smooth service.

Skills

Leadership

Attention to Detail

Communication

Education

Experience in Luxury Environment

Job description

Overview

One Aldwych is one of the very few hotels in London, or indeed the world, that can say it is truly independent. We like to think we do things differently, always with a warm, friendly spirit. Our story is very much our own to write, and we invite you to become part of the next chapter.

For those who like their tea served with a dash of flair, we invite you to become part of our Charlie and the Chocolate Factory, inspired by Roald Dahl’s famous story, with fizzy lifting drinks, snozzberry jam, and fluffy floss. Be part of the team that makes the story come alive.

Our promise to you

• 28 to 32 days holiday per year (increase with years of service)
• Complimentary stay including a food and beverage experience
• Career planning - regular performance reviews
• £1,000 "Refer a Friend" scheme
• 50% Discount in Food and Beverage Outlets
• Cycle to work scheme or season ticket loan
• Uniform and meals on duty
• Discounted friends and family rates
• Employee assistance programme
• Reward programmes, long service awards, and staff recognition incentives

What you will bring

• Our success is built on the strength of our independent spirit and the passion for high standards our employees bring and grow.

• As part of our Mezzanine team, you will strive to create memorable and personal experiences for our guests.

• Ownership – you will be a strong team member who demonstrates leadership skills at the right moments.

• Meticulous - whether it is an event setup, cashing up, or self-grooming, an eye for detail is an essential tool for any caterer.

• Previous experience as a Head Waiter/Waitress in a luxury environment is advantageous.

• You must be articulate and comfortable communicating in English with guests and colleagues.

Your responsibilities

• Our Head Waiters/Waitresses are responsible for consistently managing and exceeding guest expectations to the highest standards.

• Head Waiters/Waitresses communicate effectively with all levels of colleagues to ensure the smooth running of services and events.

• Remember and engage with our guests to ensure their memorable experience.