Head Waiter / Waitress

Caffè Concerto; Greater London; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

50% staff discount

4 weeks paid annual holiday

Learning and development opportunities

Free meal during working hours

Competitive pay depending onexperience

Tips and incentives included

Around 45 hours per week

No split shifts

Job summary

Caffè Concerto is seeking a passionate Head Waiter / Service Trainer to lead and develop our front-of-house team across premier London locations. You will train staff to deliver exceptional guest care, manage service quality, and uphold restaurant standards with confidence.

Ideal candidates will have proven Head Waiter or supervisory experience, strong communication skills, and a calm, guest-focused leadership style.

Qualifications

• Proven experience as Head Waiter, Senior Waiter, Supervisor, or similar role.
• Strong knowledge of high-quality restaurant service.
• Experience training/front-of-house staff.

Responsibilities

• Lead, motivate and support the waiting team during service.
• Train staff in table service and guest care.
• Ensure warm welcomes and professional service to guests.
• Maintain high presentation and hospitality standards.
• Supervise floor operations and daily service flow.
• Coach on upselling, menu knowledge and allergens.
• Manage guest queries and resolve complaints.
• Ensure cleanliness and organisation at all times.

Skills

Head Waiter experience

FOH training

Guest service

Leadership under pressure

Attention to detail

Organisation

Professional appearance

Full-time availability

UK work eligibility

Job description

Head Waiter / Service Trainer

This very popular and iconic luxury café and all-day dining restaurant concept has been taking the market by storm since the early 90s. Located only in prime real estate locations across Westminster, we are now seeking a passionate, experienced, and service-driven Head Waiter to join our successful team and support the training and development of our front-of-house staff.

The ideal candidate will have strong restaurant floor experience, excellent leadership skills, and a genuine passion for delivering exceptional guest service. As Head Waiter, you will lead by example, support the management team, and train waiters to deliver excellence in service, guest care, product knowledge, and restaurant standards.

Responsibilities

• Lead, motivate, and support the waiting team during service
• Train new and existing staff in excellent table service and guest care
• Ensure all guests receive a warm welcome and professional service
• Maintain high standards of presentation, communication, and hospitality
• Supervise the restaurant floor and ensure smooth daily operations
• Support staff with order taking, food and drink service, and guest requests
• Coach team members on upselling, menu knowledge, allergens, and service steps
• Monitor service quality and provide feedback to improve performance
• Handle guest queries and complaints professionally and efficiently
• Ensure the restaurant is clean, organised, and ready for service at all times
• Work closely with managers, bartenders, kitchen staff, and other departments
• Support opening and closing procedures when required
• Ensure compliance with food safety, health and safety, and company standards

Requirements

• Proven experience as a Head Waiter, Senior Waiter, Supervisor, or similar role
• Strong knowledge of high-quality restaurant service
• Experience training or coaching front-of-house staff
• Positive attitude and excellent communication skills
• Ability to lead by example and remain calm under pressure
• Strong attention to detail and guest-focused approach
• Ability to keep the restaurant organised, clean, and under control
• Professional appearance and confident customer service skills
• Flexibility to work full-time, including weekends and busy periods
• Right to work in the United Kingdom is required

Benefits

• 50% staff discount in all our venues, even on your days off, for you and up to 3 family members
• 4 weeks paid annual holiday
• Learning and development opportunities
• Free meal during working hours
• Competitive pay depending on experience
• Tips, service charge, staff food, and other incentives included
• Around 45 hours per week
• No split shifts

Pay

Competitive salary depending on experience, from £13.46 to £15.00 per hour, including service charge, plus tips, staff food, and other incentives.

• Job Type: Full-time

Application Questions

• Do you have experience in a similar Head Waiter, Senior Waiter, or Supervisor position?
• Do you have experience training or supporting front-of-house staff?
• Can you work full-time?

Work Authorisation

United Kingdom work authorisation is required.

Work Location

In person