Head Waiter

Coworth Park; Blacknest; On-site; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Complimentary stays

Dining discounts

Pension scheme

Training & development

Social events

Referral bonus

Well-being support

Job summary

Coworth Park Hotel in the United Kingdom is seeking a Head Waiter to deliver a five‑star guest experience, oversee service excellence, and contribute to events with expert menu knowledge.

You will join a team recognised as a top employer and benefit from our award‑winning learning academy, complimentary stays, staff discounts, pension and wellbeing support as you develop leadership skills and career progression.

Qualifications

• Previous experience in a similar role - at least 1 year within the Luxury Hospitality sector.
• Intermediate to advanced food and beverage knowledge.
• Advanced to Fluent in the English language.

Responsibilities

• Deliver the ultimate 5-star experience, ensuring guests needs are fulfilled during their visit or stay, including events and menu knowledge.
• Show flexibility and creativity in handling guests' special requests and day-to-day challenges.

Skills

Hospitality experience

Food & beverage knowledge

English fluency

Job description

Join us as a Head Waiter at Coworth Park Hotel, recently recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024, 2025 and 2026. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are proud to have the absolute best people in the industry. When you join us as a Head Waiter at Coworth Park Hotel, you will have a unique opportunity to excel in your field. You will learn from your fellow Legends and our award‑winning learning academy to achieve the highest standards in craft, service, and leadership.

What you’ll do

As a Head Waiter, you'll enjoy your work and take pride in delighting our guests:

• You will be responsible for delivering the ultimate 5-star experience ensuring that all guest needs are fulfilled during their visit or stay. This will include all types of events, having advanced menu knowledge, ensuring the event runs smoothly whilst following all standards of procedures that are in place to ensure our guests receives nothing but the best experience.
• You’ll also show flexibility and creativity in dealing with our guests’ special requests and in dealing with challenges that may arise during the day.

The items shared are the essence of a day in the life of a Head Waiter, but we’ll make sure you are provided with specifics on how we care for our hotel.

The operational hours of work are shift-based and may be subjected to change.

What you’ll bring

Essential Skills and Experience

• Previous experience in a similar role - at least 1 year within the Luxury Hospitality sector
• Intermediate to advanced food and beverage knowledge
• Advanced to Fluent in the English language

Preferred Skills

• Strong ability to upsell products
• WSET Certification

What you’ll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection: Enjoy Friends & Family stay discounts out hotels, Benefit from discounts at various high street and online shops
• Employee Perks: Enrol from day 1 into the Aviva Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you recommend a friend.
• Well-being Support: Access immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do contact the People & Culture via [e-mail] so that we can discuss how we can support you through this process.

Compensation: Competitive salary