Head Waiter

The-Twenty-Two-London-Hotel; City of Westminster; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Employee Assistance Programme

Employee Referral Scheme: £1,000

Mentoring schemes. Management Training

Your birthday is off

Job summary

The Twenty Two, a luxury hotel with a private members’ club on Grosvenor Square, London, seeks a Restaurant Head Waiter to lead service with poise and guest-centric focus.

You will oversee floor operations, mentor junior staff, and coordinate with kitchen and bar to ensure flawless guest experiences, including VIP and private dining events. A polished, professional presence is essential.

Qualifications

• Previous Head Waiter or senior waiter experience in luxury hospitality.
• Excellent guest service with strong attention to detail.
• Ability to lead, motivate and mentor junior staff.
• Professional, polished appearance and approach.
• Flexible to work evenings, weekends and bank holidays.

Responsibilities

• Oversee restaurant floor during service.
• Train and guide junior waiters to uphold standards.
• Coordinate with kitchen and bar for seamless service.
• Provide exceptional guest service and handle requests.
• Assist with VIP, private dining and events as required.

Skills

Leadership

Guest service

Attention to detail

Team mentoring

Professional appearance

Shift flexibility

Job description

Join our team as a Restaurant Head Waiter

Are you bold, driven towards excellence, guided by intuition, and passionate about delivering luxury experiences? At The Twenty Two, we pride ourselves on our culture of excellence and commitment to our people.

The Role

As a Restaurant Head Waiter, you will:

• Lead the restaurant floor team to deliver exceptional, seamless dining experiences for all guests.
• Coordinate service flow between the restaurant, kitchen, and bar teams to maintain the highest standards.
• Mentor and support junior waiters, ensuring consistent training and development across the team.
• Act as a key point of contact for guest requests, ensuring all needs are handled promptly and professionally.
• Assist with VIP and special event service, ensuring memorable experiences for all guests.

About Us

The Twenty Two is a privately owned, luxury 31-bedroom hotel with an all-day public restaurant and private members’ club, set in a historic Edwardian manor on Grosvenor Square, London. Our vision is to create a home for creative souls, with an inclusive environment that celebrates diversity and individuality.

About You

We are looking for individuals who are passionate about excellence and culture, with a genuine drive to create memorable guest experiences.

You will have:

• Previous experience as a Head Waiter or senior waiter in a luxury hospitality setting.
• Excellent guest service skills with strong attention to detail.
• The ability to lead, motivate, and mentor junior team members.
• A professional, polished appearance and approach.
• Flexibility to work varied shifts, including evenings, weekends, and bank holidays.

Key Responsibilities

• Oversee the smooth running of the restaurant floor during service.
• Train and guide junior waiters to uphold service standards.
• Liaise with the kitchen and bar teams to ensure seamless coordination.
• Provide exceptional guest service, handling requests and feedback professionally.
• Support with VIP guest experiences, private dining and events as required.

What’s in It for You?

We value our people and believe in rewarding hard work and commitment.

Employee Benefits

Available from day one:

• Employee Assistance Programme with Hospitality Action
• Employee Referral Scheme: £1,000 (paid on your referral completing their probationary period)
• Mentoring schemes. Management Development Training – on the job with support from external training providers
• Your birthday is off

Available on successful completion of your probationary period:

• Generous Company Discretionary Sick Pay Scheme. You accrue one day CSP per month during your employment with the Company on a rolling basis, capped at 5 years’ length of service
• Generous staff discount in the Ground Floor Restaurant: 30% off a table up to 4pax and 20% off a table up to 6pax
• A Guest Experience in the Hotel (subject to availability)
• Holiday entitlement increases: 2 days at 2 years’ length of service, and a further 3 days at 5 years’ length of service, prorated to your contract hours
• Long service award schemes: 5 years (Silver Status, Meal in the Restaurant, TTT embroidered Bathrobe), 10 years (Gold Status, a stay in our sister property with flights with partner), 15 years (Platinum Status – watch this space)

If you do not hear from us within 7 days, please consider your application unsuccessful.

Compensation: Competitive salary