Head Waiter/ress - Brooklands Bar

Food and Beverage; Greater London; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Market-leading remuneration

Service charges

Attractive benefits

Job summary

The Peninsula London, part of Hongkong and Shanghai Hotels, Limited, seeks a Head Waiter/ress to lead the Brooklands Bar team, reporting to the Bar Management Team. You will supervise a team of Chef de Rang and Commis Waiters to deliver exceptional service in a luxury setting.

You will promote a guest-centric dining experience, maintain service standards, and train colleagues in beverage and food service, with opportunities for career development within a flagship London hotel.

Qualifications

• Good knowledge of British cuisine and food & beverage trends.
• Experience in a similar role in a Bar or luxury 5* hotel.
• Previous relevant culinary qualifications or certifications.
• Excellent team and time management and organizational skills, highly adaptable and positive.
• Good communication skills, flexibility, and ability to work under pressure.

Responsibilities

• Promote The Peninsula London as a culinary destination by delivering memorable guest experiences with unobtrusive service.
• Ensure the team follows the sequence of service standards.
• Understand menus, ingredients, preparation methods and service style for all items.
• Ensure proper usage of food, beverage, equipment and service tools.
• Train colleagues on POS usage and service procedures.
• Monitor facilities and equipment in bar and public areas and suggest improvements.
• Supervise and guide the team, assisting management with daily service activities.

Skills

Team management

Communication

Time management

Organizational skills

Adaptability

Pressure handling

Education

Culinary qualifications

Job description

The Peninsula London is pleased to announce we are seeking a Head Waiter/ress to join the team within our Brooklands Bar, reporting to the Bar Management Team and responsible for a team of Chef de Rang and Commis Waiters to deliver high levels of service.

The venue, designed by London architects Archer Humphryes, comprises a sleek main dining room with a sweeping outdoor terrace with enchanting panoramic views across London's skyline taking in iconic landmarks like St Pauls and the City, the London Eye, and Battersea as well as over three Royal Parks (Hyde Park, Green Park, and St James' Park).

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market-leading remuneration, service charges, and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

• Promote The Peninsula London to becoming a recognized culinary destination by creating memorable guest experiences through friendly, yet unobtrusive service with a passion for excellence.
• Understand and ensure the team also follow the sequence of service standards.
• Understand the menus and all food and beverage items ordered, including ingredients, methods of preparation, and appropriate style of service.
• Ensure usage of all food and beverage items and appropriate usage of equipment, tools, and service equipment.
• Utilize the POS system and train all colleagues accordingly and as required.
• Observe and maintain the daily condition of all physical facilities and equipment in the bar, and public area and make recommendations for corrections and improvement as needed.
• Supervising, and guiding a team and assisting management with day-to-day service.

General Requirements

• Good knowledge of British cuisine and food and beverage trends.
• Experience of a similar role in a Bar or luxury 5* hotel.
• Previous relevant culinary qualifications or certifications.
• Excellent team and time management and organizational skills, highly adaptable, naturally positive.
• Good communication skills, flexibility, and capability of working under pressure.