Head Waiter - Luxury Bar Leadership & Guest Experience

Hongkong and Shanghai Hotels, Limited; Greater London; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Market-leading remuneration

Service charges

Attractive benefits

Job summary

The Peninsula London, part of Hongkong and Shanghai Hotels, Limited, seeks a Head Waiter/ress to lead the Brooklands Bar team, reporting to the Bar Management Team. You will supervise a team of Chef de Rang and Commis Waiters to deliver exceptional service in a luxury setting.

You will promote a guest-centric dining experience, maintain service standards, and train colleagues in beverage and food service, with opportunities for career development within a flagship London hotel.

Qualifications

• Good knowledge of British cuisine and food & beverage trends.
• Experience in a similar role in a Bar or luxury 5* hotel.
• Previous relevant culinary qualifications or certifications.
• Excellent team and time management and organizational skills, highly adaptable and positive.
• Good communication skills, flexibility, and ability to work under pressure.

Responsibilities

• Promote The Peninsula London as a culinary destination by delivering memorable guest experiences with unobtrusive service.
• Ensure the team follows the sequence of service standards.
• Understand menus, ingredients, preparation methods and service style for all items.
• Ensure proper usage of food, beverage, equipment and service tools.
• Train colleagues on POS usage and service procedures.
• Monitor facilities and equipment in bar and public areas and suggest improvements.
• Supervise and guide the team, assisting management with daily service activities.

Skills

Team management

Communication

Time management

Organizational skills

Adaptability

Pressure handling

Education

Culinary qualifications

Job description

The Peninsula London, part of Hongkong and Shanghai Hotels, Limited, seeks a Head Waiter/ress to lead the Brooklands Bar team, reporting to the Bar Management Team. You will supervise a team of Chef de Rang and Commis Waiters to deliver exceptional service in a luxury setting.

You will promote a guest-centric dining experience, maintain service standards, and train colleagues in beverage and food service, with opportunities for career development within a flagship London hotel.