Head Waiter: Lead Fine-Dining Team in Fast-Paced Luxury

THE ENTOURAGE GROUP; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

28 days holidays including bank

Discretionary Tronc contributions

Full time and part time opportunities

25% F&B discount at The EntourageGroup

Recommend a friend scheme with a bonus

Paid day off for your Birthday

World class in-house training

Career development and training

Bespoke uniform

Staff meal on duty

Anniversary bonus

Paid moving day

Progression opportunities across THE E

Job summary

MR PORTER London, part of THE ENTOURAGE GROUP, is seeking a Head Waiter/Waitress to lead a high-end service team in a fast-paced, upscale dining environment. You will supervise staff, coordinate with kitchen and bar, and guide guests through menu offerings and wine pairings to deliver exceptional experiences.

The role demands a proven background in fine dining etiquette, strong leadership, and a passion for guest satisfaction within a luxury setting in London.

Qualifications

• Proven experience as a Head Waiter or Shift leader.
• Extensive knowledge of fine dining service etiquette and standards.
• Ability to thrive in a fast-paced, upscale dining environment.

Responsibilities

• Supervise and lead the waiters/waitresses to ensure impeccable service standards.
• Coordinate with the kitchen and bar teams to guarantee smooth service flow.
• Guide the team on menu offerings, wine pairings, and service techniques.
• Handle guest inquiries, special requests, and feedback with professionalism.
• Uphold MR PORTER's commitment to excellence in every aspect of the dining experience.

Skills

Leadership

Customer service

Team supervision

Menu wine knowledge

Upselling

Job description

MR PORTER London, part of THE ENTOURAGE GROUP, is seeking a Head Waiter/Waitress to lead a high-end service team in a fast-paced, upscale dining environment. You will supervise staff, coordinate with kitchen and bar, and guide guests through menu offerings and wine pairings to deliver exceptional experiences.

The role demands a proven background in fine dining etiquette, strong leadership, and a passion for guest satisfaction within a luxury setting in London.