Head Waiter - Lead Service & Guest Experience

Thesleff Group; Greater London; On-site; GBP 22,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Staff meals

Dining discounts

Training & development

Career progression

Supportive environment

Team opportunity

Job summary

Sale e Pepe in London is seeking an experienced Head Waiter to lead front-of-house and uphold top-tier service standards. You will guide the waiting team, ensure guests are warmly welcomed and looked after, and contribute to a memorable dining experience.

The role requires strong hospitality experience, a professional appearance, excellent product knowledge, and the ability to manage busy services with poise.

Qualifications

• Previous experience as a Head Waiter, Senior Waiter, or experienced Waiter in a quality restaurant.
• Strong communication and leadership skills.
• Good knowledge of food, wine, and restaurant service standards.
• The right to live and work in the UK.
• Ability to work effectively under pressure in a fast-paced environment.

Responsibilities

• Deliver exceptional guest service in line with Sale e Pepe standards.
• Support the management team with the day-to-day running of service.
• Lead, guide, and support Waiters, Commis Waiters, and runners during service.
• Ensure guests are welcomed, seated, and looked after professionally.
• Take orders accurately and confidently, including food, wine, and drinks.
• Maintain strong menu knowledge and communicate recommendations clearly.
• Ensure tables are set, cleared, and maintained to a high standard.
• Handle guest requests, queries, and feedback in a professional and positive manner.
• Support the training and development of junior team members.
• Maintain cleanliness, organisation, and presentation of the restaurant floor.
• Communicate effectively with the kitchen, bar, and management teams.
• Follow all health, safety, hygiene, and licensing standards.
• Help ensure smooth and efficient service from preparation through to close.

Skills

Head Waiter experience

Leadership

Communication skills

Food & wine knowledge

Attention to detail

Job description

Sale e Pepe in London is seeking an experienced Head Waiter to lead front-of-house and uphold top-tier service standards. You will guide the waiting team, ensure guests are warmly welcomed and looked after, and contribute to a memorable dining experience.

The role requires strong hospitality experience, a professional appearance, excellent product knowledge, and the ability to manage busy services with poise.