Head Waiter

Caprice Holdings Ltd; London; On-site; GBP 28,000 - 40,000; Full time

Job summary

Bacchanalia, located in Mayfair, is seeking a Head Waiter to enhance the dining experience at their acclaimed restaurant. The ideal candidate will oversee operations, manage staff, and uphold high service standards, contributing to a unique dining environment rich in art and culture.

Benefits

Generous discount when dining across the Group

Opportunities for progression

28 days holiday, increasing with service

Recommend a friend scheme with bonuses

Access to discounts for various services

Reward programmes and staff recognition

Qualifications

• Proven experience as Head Waiter or similar role in hospitality.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Oversee day-to-day dining operations ensuring high service standards.
• Supervise and mentor waitstaff, providing guidance to maintain a positive work environment.
• Handle guest inquiries and concerns professionally and promptly.

Skills

Organizational skills

Communication

Interpersonal skills

Problem-solving

Job description

Bacchanalia, situated in Berkley Square in Mayfair, is a culinary haven celebrated for its avant-garde approach to gastronomy, elegant ambiance, and commitment to culinary mastery. As a beacon of innovative dining, Bacchanalia offers a curated experience that fuses creativity with timeless elegance that is inspired by the ancient Greco-Roman feasts of old. Walking inside transports you to another world as you are surrounded by dazzling statues designed by Damien Hurst, as well as 2,000-year-old pieces.

We are currently seeking a dedicated and experienced Head Waiter to lead our front-of-house team. As the Head Waiter, you will play a central role in overseeing the dining experience, managing the waitstaff, and contributing to the overall success of our establishment. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering exceptional service, we invite you to be a key influencer at our stunning restaurant.

Key Responsibilities:

- Oversee the day-to-day operations of the dining area, ensuring high service standards.

- Supervise and mentor waitstaff, providing guidance to maintain a positive work environment.

- Handle guest inquiries and concerns with professionalism and prompt resolution.

- Collaborate with the management team to organize and execute private events and functions.

- Assist in training and development programs for front-of-house staff.

- Monitor reservation systems and seating arrangements to optimize guest flow.

- Contribute to maintaining a positive and inclusive atmosphere for both guests and staff.

Requirements:

- Proven experience as a Head Waiter or in a similar front-of-house role within the hospitality industry.

- Strong organizational, communication, and interpersonal skills.

- Exceptional problem-solving abilities and a proactive approach to operational challenges.

- Ability to work in a fast-paced environment and manage multiple tasks efficiently.

- Familiarity with reservation systems and basic administrative tasks.

Benefits:

- Generous discount off your bill (including drinks), when dining in one of our restaurants across the Group

- Unrivalled opportunities for progression across the Group

- 28 days holiday, increasing with length of service up to 5 extra days

- Recommend a friend scheme with great bonuses per individual referral

- Exclusive access to our discounts including money off gym memberships, travel, online shopping, gadget, and much more

- Reward programmes, long service awards, and staff recognition and incentives

Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.

We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.