Head Waiter/Waitress - The Trafalgar St. James

Crimson Hotels Group; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join the dynamic team at a luxury 5-star hotel in London as a Head Waiter/Waitress. You'll play a crucial role in enhancing guest experiences, showcasing service excellence and teamwork. The role offers competitive benefits and career progression opportunities within a diverse and fun working environment.

Benefits

Health & Wellbeing Cash Plan

Go Hilton Discount program

Life Assurance Scheme

Pension Scheme

Complimentary meals on duty

Internal career progression opportunities

Dry cleaning and uniform laundering on duty

Professional training and development opportunities

Paid birthday day off

Employee recognition programmes

Refer a Friend incentive

Discounts in our F&B Outlets: Rockwell and The Rooftop

MyCrimson Rewards

Qualifications

• Experience in a similar environment preferred but not required.
• Ability to engage with guests and deliver memorable service.
• Flexibility to work shifts.

Responsibilities

• Ensure swift and efficient service to all guests.
• Demonstrate thorough understanding of menu items.
• Complete quality Mise en Place and maintain cleanliness.

Skills

Communication

Multitasking

Service Passion

Job description

Head Waiter/Waitress – The Rooftop

Part of Crimson Hotels,The Trafalgar St. James, Curio Collection by Hiltonis a 5 Star hotel with 137 bedrooms including 9 suites, and a number of venues consisting of our unique The Rooftop Bar and Rockwell that pride themselves in the quality of service that they provide.

The Role

As a Head Waiter/Waitress, you will play a key part in making our guests' experience one they will always remember. You will need to ensure you demonstrate a thorough understanding of all menu items provided and identify opportunities for up-selling and promoting when appropriate. Head Waiter/Waitress' will work well as a team to ensure swift and efficient service to all our guests. They will complete quality Mise en Place including cleaning, setups, and handovers as well as report and follow up on any comments and guest queries as they occur.

About you

An ideal candidate is a person with a clear passion for service. Someone who engages with guests easily and is able to use their intuition and creativity to deliver a wonderful experience for everyone. The ability to multitask and prioritise is important, as well as the ability to work well under pressure with the biggest smile. You will have excellent verbal and written communication skills, produce quality work and be flexible to work shifts.

Although experience within a similar environment is preferable, we look for attitude, quality, and interpersonal skills rather than experience as we will give you the tools to ensure you are successful in your role.

The Trafalgar St James

The Trafalgar St. James London, Curio Collection by Hilton, is an iconic London hotel with unique restaurants and bars poised on the edge of St. James and Trafalgar Square but moments from Soho, Mayfair, and the West End. This luxury lifestyle hotel blends innovative bold designs and thoughtful service with excellent dining and nightlife, entertaining both international visitors and Londoners under the same roof.

Why join the Trafalgar St James Team?

As part of our team, you’ll have access to a range and benefits,including:

• Health & Wellbeing Cash Plan
• Go Hilton - Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night
• Life Assurance Scheme
• Pension Scheme
• Complimentary meals on duty
• Opportunities for internal career progression
• Dry cleaning and uniform laundering on duty
• Professional training and development opportunities
• Paid birthday day off
• Employee recognition programmes to celebrate your achievements
• Refer a Friend incentive
• Discounts in our F&B Outlets: Rockwell and The Rooftop
• MyCrimson Rewards - Cashback and discount platform for online and in-store shopping

Our team is very diverse. From newcomers making their way to the industry to some of the most experienced professionals in London. We promote a strong culture where quality interactions, excellent service and fun dominates our day to day. We describe ourselves as a brand personality. If these traits resonate with your own personality, then The Trafalgar St James is for you.

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.