Head Waiter/ess

The Londoner; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join The Londoner, London's first 'Super Boutique' hotel, as a Head Waiter/ess in The Residence. Lead a team to deliver exceptional service, meet revenue goals, and enhance guest experiences. Enjoy a competitive salary, generous benefits, and opportunities for growth in a vibrant environment.

Benefits

28 days' holiday including Bank Holidays

Complimentary hot meals and drinks

Annual hotel stays

Pension scheme

Access to discount platform

Regular social events

Qualifications

• Current supervisory experience in hospitality.
• Deep knowledge of London's restaurant and liquor trends.
• Proven track record of meeting departmental targets.

Responsibilities

• Lead the Bar operations team to ensure guest satisfaction.
• Achieve revenue, profit, and customer satisfaction goals.
• Exceed guest expectations through feedback and service evaluation.

Skills

Leadership

Customer Service

Attention to Detail

Knowledge of Restaurant Trends

Job description

Become a Londoner
Welcome to The Londoner, a chic boutique hotel in the heart of Leicester Square, offering a range of spaces, tastes, textures, and experiences across 15 floors. We are seeking hospitality professionals eager to elevate their careers and provide exceptional service in London's first 'Super Boutique' hotel.At The Londoner, we are committed to being the best place to work, recognized as a Great Place to Work, with a focus on employee wellbeing and development.

We are currently recruiting for the position of The Residence Head Waiter/ess. The Residence comprises three beautifully designed spaces for hotel residents: The Y Bar, The Drawing Room, and The Whisky Room, each curated to meet our guests’ leisure and work needs.

Overview:

• A rare opportunity to join The Residence as a Head Waiter/ess.
• Responsible for achieving revenue, profit, and customer satisfaction goals through upselling and excellent service.
• Lead the Bar operations team to ensure guest and staff satisfaction in a motivated environment.
• Exceed guest expectations by seeking feedback and evaluating service levels.
• Develop and implement strategies for continual improvement with the management team.

About You:

• Deep knowledge of London’s restaurant and liquor trends; experience with afternoon teas and champagne is advantageous.
• Demonstrated leadership, ownership of tasks, and coaching skills.
• Current supervisory experience in a similar environment.
• Proven track record of meeting or exceeding departmental targets with attention to detail.

Our Benefits Package:

• Competitive salary
• 28 days' holiday per annum, including Bank Holidays, increasing with long service
• Complimentary hot meals, salad bar, and unlimited beverages daily
• Recommend a Friend Scheme of up to £500 per referral
• Annual complimentary hotel stays
• Preferential accommodation rates for Edwardian Hotels staff, family, and friends
• Access to a discount platform for popular stores
• Auto-enrolment into our pension scheme
• Regular social events and annual recognition events
• Wellbeing champions and access to our company doctor and occupational health support
• Online learning platform Edwardian Academy and development opportunities

Eligibility:

All applicants must be eligible to live and work in the UK, with documented evidence required during recruitment.