Head Waiter / Waitress

Fallow; Greater London, London, North Shields; On-site; GBP 25,000 - 35,000; Full time

Job summary

Fallow, a leading restaurant in London, seeks a Head Waiter/Waitress to deliver exceptional dining experiences. The role involves providing attentive service, guiding guests through menus, and collaborating with teams to ensure smooth operations. Ideal candidates will have a passion for hospitality and previous experience in high-quality dining.

Benefits

Competitive salary

Career progression

Continuous Learning and Development programmes

Wellbeing initiatives

Free welcome lunch for you and a guest

50% restaurant discounts across the group

25% Friends and Family discounts

Increased holiday entitlement after three years

Enhanced parental leave after one year

Sabbaticals after three years

Qualifications

• Previous experience as a Head Waiter/Waitress in a high-quality, fast-paced restaurant.
• Passion for food, sustainability, and delivering outstanding hospitality.
• Strong communication and interpersonal skills.

Responsibilities

• Provide warm, professional, and attentive service to guests.
• Guide guests through food and drink menus, offering recommendations.
• Collaborate with kitchen and bar teams for timely service.

Skills

Communication

Interpersonal Skills

Attention to Detail

Multitasking

Job description

Fallow was founded by three individuals in May 2019: two chefs, Jack Croft and William Murray, and career hospitality entrepreneur James Robson. This combination forms much of Fallow's DNA, blending conscious culinary creativity with hospitality experience and passion. Fallow’s permanent home is in St James’s Market, established in November 2021, and has since received awards including Marie Claire and GQ’s ‘Sustainable Restaurant of the Year,’ as well as the Caterer award for ‘Best New Restaurant’.

As a Head Waiter/Waitress at Fallow

You will be at the forefront of delivering an exceptional dining experience through attentive service, deep menu knowledge, and a passion for hospitality. You will work closely with the front-of-house team to ensure a seamless and memorable experience for every guest.

Key responsibilities:

• Provide warm, professional, and attentive service, ensuring guests feel welcome and valued.
• Guide guests through the food and drink menus, offering knowledgeable recommendations and pairings.
• Take and deliver orders accurately and efficiently, maintaining high service standards.
• Collaborate with kitchen and bar teams to ensure smooth communication and timely service.
• Maintain cleanliness and organization of the dining area in line with health and safety regulations.
• Handle guest inquiries, requests, and concerns with professionalism and efficiency.

About you:

• Previous experience as a Head Waiter/Waitress in a high-quality, fast-paced restaurant.
• Passion for food, sustainability, and delivering outstanding hospitality.
• Strong communication and interpersonal skills.
• Attention to detail and ability to multitask under pressure.
• A team player with a proactive and positive attitude.

The benefits:

• Competitive salary
• Career progression
• Continuous Learning and Development programmes, including external opportunities such as WSET and Leadership courses
• Wellbeing initiatives
• Reward and recognition schemes
• Free welcome lunch for you and a guest
• 50% restaurant discounts across the group
• 25% Friends and Family discounts
• 50% discount on company retail
• Supplier trips, staff parties, and team socials
• Staff meal during your shift
• Increased holiday entitlement after three years of employment
• Enhanced parental leave after one year of employment
• Sabbaticals after three years of employment
• Fowl Mouth: the opportunity for employees to organise professional pop-up nights at Fallow

At Fallow, we are passionate about fostering an environment where everyone can thrive and prosper, regardless of background. We believe diversity of perspective and an inclusive approach enrich our company and support career advancement.

Additional information:

• Experience: Required
• Languages: English – Advanced
• Employment: Full-time
• Starting time: Immediate start

About Fallow: Modern British-style cuisine.