Head Waiter/ess

Duck & Waffle; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A vibrant restaurant in London is seeking a passionate Head Waiter/Waitress to join their front of house team. The role involves ensuring guests receive exceptional service and a memorable dining experience, with a focus on teamwork and leadership. The restaurant offers a playful take on British cuisine in a lively atmosphere, along with competitive rewards and benefits.

Benefits

50% Discount on food and drink for up to 6 people

28 days holiday allowance

Complimentary breakfast and dinner during shifts

'Refer-a-friend’ cash incentive scheme

Employee of the month rewards

Internal training and career development

Pension scheme with employer contributions

Yearly staff award ceremony and party

Qualifications

• Experience as a Head Waiter/Waitress in a fast-paced environment.
• Excellent English communication skills.
• Ability to promote teamwork by example.

Responsibilities

• Ensure guests are welcomed warmly and have a memorable experience.
• Provide friendly, efficient, and flawless service.
• Maintain set processes and standards.

Skills

Leadership

Communication

Teamwork

Flexibility

Initiative

Job description

Your Role:

The front of house team is currently looking for a passionate Head Waiter/Waitress to join our family, ensuring each guest is welcomed warmly and their experience is memorable by providing the finest food and beverages with friendly, efficient, and flawless service throughout their visit.

Your Rewards:

As a Head Waiter/Waitress, we reward your commitment and dedication with benefits including:

• Highly competitive salary
• 50% Discount on food and drink for up to 6 people at SUSHISAMBA or Duck & Waffle
• 28 days holiday allowance
• Complimentary breakfast and dinner during shifts
• 'Refer-a-friend’ cash incentive scheme
• Employee of the month rewards
• Internal training and career development
• Pension scheme with employer contributions
• Yearly staff award ceremony and party

Your Requirements:

We would love you to have:

• Experience as a Head Waiter/Head Waitress in a similar fast-paced environment (to be assessed at trial/interview)
• Excellent English communication skills
• Leadership ability to promote teamwork by example
• Flexible availability, working any 5 days between Monday and Sunday
• Respect for diversity and individuality
• Ownership of your role, entrepreneurial spirit, and initiative-taking
• Ability to maintain set processes and standards

Your Restaurant:

Duck & Waffle offers a playful take on traditional British cuisine with broad European influences, emphasizing local, rustic, seasonal, and sustainable ingredients. Dishes are designed for sampling and sharing, complemented by an iconic cocktail experience in a vibrant, 24/7 atmosphere. We redefine "all day" dining from sunrise to sunset and every hour in between.