Head Receptionist

Les Ambassadeurs Casino; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Les Ambassadeurs Casino, a prestigious venue in London, is seeking a Head of Reception to lead the front-of-house team. The ideal candidate will possess strong leadership skills, exceptional customer service experience, and a passion for delivering first-class service in a luxury environment. This full-time role involves overseeing daily operations, managing team schedules, and ensuring a welcoming experience for guests.

Qualifications

• Strong experience in receptionist duties and customer service.
• Previous experience in luxury hospitality or private members’ clubs required.
• Exceptional interpersonal skills and professional demeanour.

Responsibilities

• Oversee daily front desk operations, ensuring a polished and welcoming experience.
• Manage team schedules, training, and daily supervision.
• Handle guest enquiries and issues efficiently and with discretion.

Skills

Communication

Customer Service

Leadership

Interpersonal Skills

Confidentiality

Tools

Front Desk Software

Job description

1 day ago Be among the first 25 applicants

Head of Reception – Full-Time

Looking to take the next step in your hospitality career? We’re on the hunt for a dynamic and confident Head of Reception to join the front-of-house team at Les Ambassadeurs Casino, one of London’s most prestigious venues. If you're passionate about first-class service, know how to lead a team, and thrive in a fast-paced luxury environment — this could be your next move.

Key Responsibilities

• Oversee daily front desk operations, ensuring a polished and welcoming experience
• Greet and assist guests with professionalism and warmth
• Manage team schedules, training, and daily supervision
• Ensure Challenge 25 compliance is consistently upheld
• Coordinate with other departments for seamless service delivery
• Handle guest enquiries and issues efficiently and with discretion
• Maintain accurate administrative records and logs

What We’re Looking For

• Excellent communication and phone etiquette
• Strong experience in receptionist duties and customer service
• Skilled in administrative tasks and clerical responsibilities
• Proven ability to lead and motivate a team
• Exceptional interpersonal skills and professional demeanour
• Previous experience in luxury hospitality or private members’ clubs (required)
• Experience in a gaming environment (a plus)
• Ability to work independently and collaboratively
• High level of confidentiality and discretion
• Proficiency in front desk software and office systems

Application Process

Know someone who’s interested? Encourage them to send their CV & cover letter to [e-mail] by 25 May 2025, using the subject "Head of Reception Application".

Note: Applicants who have relatives working for Les A will not be considered. All applicants must be able to provide proof of right to work in the UK. Terms & conditions apply.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Administrative
• Industries: Gambling Facilities and Casinos