Head Veterinary receptionist

Dnavetcare; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading veterinary practice in London as a Head Veterinary Receptionist, where you will be the friendly face clients see upon entering. In this full-time role, manage reception tasks, liaise with clients, and lead a dedicated team, ensuring exceptional care and support for pets and their owners.

Qualifications

• Previous experience as a Veterinary Receptionist or in a similar customer-facing role.
• Exceptional communication and interpersonal skills.
• Strong organizational abilities.

Responsibilities

• Be the first point of contact for clients and their pets.
• Schedule appointments and assist with inquiries.
• Manage the reception team on a day-to-day basis.

Skills

Communication

Organizational skills

Multi-tasking

Client service

Computer proficiency

Animal care

Tools

RxWorks

Job description

About The Role

Are you a passionate and experienced Veterinary Receptionist looking for an exciting opportunity in London? Look no further! Here at the award-winning, thriving Streatham Hill Veterinary Surgery, we are currently looking for a dedicated individual to join our incredible team as our Head Veterinary Receptionist.

Our practice is renowned for delivering exceptional care and service to our clients' lovely pets. We pride ourselves on our commitment to providing the very best veterinary care while creating a warm and welcoming environment for our teams, our patients, and their owners.

As a Head Veterinary Receptionist, you'll be the first point of contact for our clients; you'll be the friendly face and the first person our clients see when they walk through our doors, greeting clients with a smile and giving their pets a good fuss! You'll assist them with scheduling appointments, answering inquiries, and providing general support. You will also manage the reception team day-to-day.

Your day at Streatham Hill could include:

1. Welcoming clients and their pets upon arrival
2. Booking appointments and arrivals on the RX Works diary
3. Helping to promote our Healthcare Plan so that pets receive premium discounted preventative treatment
4. Booking follow-up appointments for pets after their initial consultation
5. Assisting the Vet and Nurse team with queries
6. Managing paperwork being scanned onto pets' digital records
7. Liaising with clients regarding appointment bookings and medication collection
8. Ordering food and medication
9. Processing payments immediately after pet treatments
10. Handling 0% finance application processing for clients wanting to spread the cost of larger operations
11. Managing a busy reception desk efficiently and professionally, including emails and social media pages

This is a full-time position, working 40 hours per week, with shift patterns between 7:30 am and 8:00 pm, including 1 in 4 weekends. You will also be required to work some bank holidays annually.

About You

Ideally, you will have:

• Previous experience as a Veterinary Receptionist or in a similar customer-facing role within the veterinary industry
• Exceptional communication and interpersonal skills
• Strong organizational abilities and the ability to multitask in a fast-paced environment
• A genuine love for animals and a commitment to delivering outstanding client service
• Proficiency in computer systems and software; experience with RxWorks is a massive plus!

Interested? Get in touch today!

About Us

DNA Vetcare is a proudly independent group of multi-award-winning surgeries, founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. With extensive experience working in high-quality practices, they provide exceptional veterinary care across London and Kent. Claire Baker joined as a Director in 2019, leading operations and vet team recruitment.

Our network comprises excellent veterinary surgeons selected for their clinical skills, experience, and compassionate care for pets. This foundation has built our reputation for providing the very best care to pets and owners alike.

Alan and Dane are dedicated to providing excellent service to clients, respectful, caring, and expert care for animals, and maintaining a supportive, encouraging workplace for their teams.