Job Title Lead Client Care Assistant (Lead Receptionist)

Village Vet; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a progressive veterinary group as a Client Care Lead, where you will utilize your extensive client care and leadership skills. This role focuses on enhancing client experiences and managing a dedicated reception team while ensuring compliance and effective communication across various departments. With a commitment to staff development and modern veterinary care, this position offers an exciting opportunity to make a significant impact in a supportive environment. If you're passionate about client care and looking for career progression, this role is perfect for you.

Benefits

5 weeks holiday plus bank holidays

Career progression opportunities

Extensive free online CPD program

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced equal family leave

Employer contribution pension scheme

Wellness program

Cycle to work scheme

Qualifications

• Extensive client care experience in veterinary or similar industry.
• Prior leadership experience is essential.

Responsibilities

• Lead and motivate the reception team to uphold high standards.
• Manage insurance claims and liaise with clients and teams.

Skills

Client Care Experience

Leadership Experience

Veterinary Insurance Knowledge

Communication Skills

Team Management

Job description

Funded CPD Discount for own pets Enhanced Paid Sick Leave Pension

Job Description

Location:

Salary:

Job Type:

Hours:

Village Vet are looking for a confident, pro-active associate to join our friendly team as a Client Care Lead!

Your role and responsibilities
The ideal candidate will be able to demonstrate extensive client care experience within the veterinary (or similar) industry and prior leadership experience. This role will also have a focus on insurance claims, so knowledge of the veterinary insurance process would be a bonus!
We need someone that is able to lead by example to promote positive, open communication across all teams and go above and beyond for our clients.
This role will require extensive communication with clients, staff, the wider team, and other businesses by telephone, face-to-face, email, and possibly some good, old-fashioned letter writing, so you must be confident and competent across all.

Other duties to include, but not limited to:

1. Working closely with senior managers in the clinical, marketing, financial, and human resources teams to deliver and promote practice objectives.
2. Liase with clients, the clinical team, and insurance companies to ensure claims are managed and processed correctly.
3. Manage, motivate, and support the reception team in upholding our high standards.
4. Act as line manager to the reception team, organizing regular appraisals and team meetings.
5. Creation of team rota and management of TOIL, absences, and holiday requests/cover.
6. Ensuring practice GDPR compliance.
7. Creation of weekly expense reports.
8. Aid in recruitment, induction, and training of staff.
9. Responding to client feedback and implementing changes where necessary.
10. Appropriate management of consultation and surgical diary.

Benefits

1. 5 weeks holiday plus bank holidays and Birthday Leave
2. Career progression opportunities
3. Extensive free online Linnaeus CPD program and BVRA training
4. Staff discount schemes
5. Life Assurance
6. Enhanced sickness pay
7. Enhanced equal family leave
8. Employer contribution pension scheme
9. Wellness program including:
10. Employee assistance program
11. Eyecare voucher scheme
12. Free annual Flu jab
13. Cycle to work scheme

About Us
Village Vet is a progressive, forward-thinking veterinary group consisting of primary care practices, 24-hour hospitals, and referral centres across London, Hertfordshire, and Cambridge. We believe in supporting our staff, investing in our facilities, and ensuring that our clients and their pets receive only the very best, modern care. Our staff are motivated and encouraged to gain additional certifications across all levels of employment, and we offer career progression within our group.

Interested? Please click the 'Apply now' at the top of the screen, providing both cover letter and CV.
Or, for any questions, contact Stephanie on.