Head Concierge

Accor Hotels; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading hotel in Baghdad is seeking a Head Concierge to lead its concierge team. This role requires excellent leadership, communication, and problem-solving skills to ensure a superior guest experience. The ideal candidate will have extensive knowledge of local attractions and exceptional service standards.

Qualifications

• Proven experience in luxury hospitality as a Head Concierge or similar role.
• Exceptional interpersonal and communication skills.
• Strong leadership abilities and team management experience.

Responsibilities

• Oversee and manage the concierge team, ensuring high standards of service.
• Anticipate and address guest needs with personalized recommendations.
• Handle guest complaints and resolve issues promptly.

Skills

Interpersonal skills

Communication skills

Leadership

Problem solving

Organizational skills

Multitasking

Job description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

Job Description

We are seeking an exceptional Head Concierge to join our prestigious hotel in Baghdad, Iraq. As the leader of our concierge team, you will be responsible for ensuring an unparalleled guest experience and maintaining the highest standards of customer service.

• Oversee and manage the concierge team, providing leadership, training, and mentorship
• Develop and maintain extensive knowledge of local attractions, restaurants, and services in Baghdad and surrounding areas
• Anticipate guests' needs and provide personalized recommendations and assistance
• Coordinate complex guest requests, including travel arrangements, restaurant reservations, and special events
• Establish and maintain relationships with local vendors and service providers
• Ensure seamless communication between the concierge desk and other hotel departments
• Handle guest complaints and resolve issues promptly and professionally
• Implement and maintain concierge service standards and procedures
• Monitor and analyze guest feedback to continuously improve service quality
• Stay updated on local events, attractions, and cultural activities to provide current information to guests

Qualifications

• Proven experience as a Head Concierge or in a similar leadership role within the luxury hospitality industry
• Exceptional interpersonal and communication skills, with the ability to interact effectively with guests, team members, and external partners
• Strong leadership abilities with experience in team management and training
• Excellent problem-solving skills and ability to think creatively under pressure
• Detail-oriented with superior organizational and multitasking abilities
• Flexibility to work varying shifts, including weekends and holidays