Receptionist

Grosvenor Casino; West of England; Sur place; GBP 18 000 - 24 000; Plein temps

Résumé du poste

Rank Group is seeking a Receptionist to greet guests and set a positive tone from the moment they arrive. You will welcome guests with enthusiasm and contribute to a memorable, high-quality service in a lively casino setting.

This role requires a friendly, can-do attitude, experience in hospitality, and the ability to adapt to a 24/7 venue with night shifts and weekend work. Applicants must be 18+ and legally eligible to work in the UK.

Qualifications

• Experience in a hospitality role with a guest-focused approach.
• Ability to welcome and engage customers with warmth and energy.
• Flexibility to work nights and weekends in a 24/7 venue.

Responsabilités

• Welcome guests with a friendly, proactive attitude.
• Create a memorable first impression and maintain a high service standard.
• Assist guests to ensure their visit starts positively and smoothly.
• Support the venue's engaging atmosphere and guest experience.

Connaissances

Hospitality experience

Customer-facing

Night shift experience

Flexible weekends

Description du poste

As a Receptionist, your role is pivotal in setting the tone for our guests' experience from the moment they step through our doors. Your welcoming smile, enthusiastic greeting, and genuine care are the first impression our customers have of our business, making you an essential part of our team.

With your passion for people and excellent social skills shining through, you will not just welcome our guests but entertain them, ensuring their visit starts on a high note.

Your role goes beyond typical reception duties; you'll create a memorable, engaging atmosphere that exceeds our guests' expectations.

You'll focus on making each interaction enjoyable and meaningful, ensuring our guests feel valued and well taken care of.

Skills & Experience Needed:

To be successful in this role you'll need a positive, can-do attitude with a real passion for entertaining customers and delivering an exceptionally high service as well as experience of working successfully in a hospitality role.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.