Receptionist

Rank Group; Bournemouth; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

Rank Group is seeking a friendly Receptionist to set the tone for guests from the moment they arrive. Your welcoming smile, warm greeting, and attentive service create the first impression of our brand and hospitality.

In a fast-paced 24/7 casino environment you’ll handle guest inquiries, assist with check-ins, and help ensure every visit feels valued. Flexibility for night shifts and weekends is essential; you must be 18+ and have the legal right to work in the UK.

Qualifications

• Positive, can-do attitude and passion for entertaining customers.
• Experience in hospitality or customer-facing roles.
• Willingness to work night shifts and weekends in a 24/7 environment.

Responsibilities

• Create a welcoming, memorable first impression for guests.
• Greet guests warmly, assist with inquiries, and support a smooth arrival experience.
• Contribute to an engaging atmosphere and high level of customer service throughout shifts.

Skills

Hospitality

Customer service

Flexibility

Job description

As a Receptionist, your role is pivotal in setting the tone for our guests' experience from the moment they step through our doors. Your welcoming smile, enthusiastic greeting, and genuine care are the first impression our customers have of our business, making you an essential part of our team.

With your passion for people and excellent social skills shining through, you will not just welcome our guests but entertain them, ensuring their visit starts on a high note.

Your role goes beyond typical reception duties; you'll create a memorable, engaging atmosphere that exceeds our guests' expectations.

You'll focus on making each interaction enjoyable and meaningful, ensuring our guests feel valued and well taken care of.

Skills & Experience Needed:

To be successful in this role you'll need a positive, can-do attitude with a real passion for entertaining customers and delivering an exceptionally high service as well as experience of working successfully in a hospitality role.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.